Rewardsco Sales is a leader in forging lifetime value for customers by cultivating growth through unmatched excellence and innovation in sales, logistics, infrastructure and brand advocacy across multiple channels.
We not only represent a selection of the largest industry-leading companies in South Africa, but we develop a range of in-house consumer produ...
Read more about this company
We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a high-performance team.
What You’ll Do
Lead operational strategy to meet and exceed campaign goals and SLAs
Drive sales performance with clear KPIs, coaching, and incentives
Build strong client relationships through regular reporting and engagement
Optimize processes, adopt digital tools, and improve productivity
Lead, inspire, and develop operational teams for long-term success
Ensure compliance with all regulatory and client requirements
Requirements
A Minimum 5 years experience in sales operations or campaign management, with at least 2 years in a management role
Ability to translate business objectives into actionable plans; advanced reporting and analytical capability
Experience in cost optimization, budgeting, and profitability tracking
Proven track record managing large, multi-layered sales operations teams
Experience with CRM systems and sales enablement tool, with the ability to collaborate across departments
Strong understanding of BPO operations, sales conversion levers, and contact centre dynamics
Performance Management Expertise
Strong stakeholder engagement skills, both internally and externally
Gmail
Yahoomail