Senior Operations Specialist at Nedbank

Job Purpose

• To support business objectives by designing and executing solutions to the bespoke and generic needs fulfilling requests from clients and stakeholders in order to achieve business results with effective level of client satisfaction and risk management. The role purpose is specific to the JSE Equity broker and outsourcing industry. 

Job Responsibilities
While the primary responsibility of the role will be multi-disciplinary operational processing in order to recommend suitable enhancements where necessary, the incumbent would also be required to:

• Design and implement solutions that will avoid financial loses and client negative experiences by ensuring correctness, technical compliance with relevant industry rules and accuracy of information.
• Ensure achievement of financial targets by implementation and creation of a robust sales pipelines and creation and embedding of efficiency targets for clients by designing processes and procedures which are robust and  frictionless. 
• Build and maintain effective working relationships with peers and managers through regular interaction and teamwork
• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums
• Check and ensure that business capacity is optimised through the appropriate process refinements and improvements 
• Improve service level agreements with all stakeholders through regular reviews. Act as a contingent capacity where required across the Outsourcing value chain 
• Act as a subject matter expert and deliver on the expectations from stakeholders by building capability of self through identifying current and future training and development needs
• Contribute to the environment to motivate peers to perform and contribute to the success of the business by engaging positively (sharing information),encourage innovation and ideation 
• Contribute to the creation and maintenance of a high performing team through positive behaviours  and knowledge share across the value chain
• Embrace the Nedbank Vision and Values by leading by example and re-enforcing values as well as consistently behaving as a positive brand ambassador for the market operations team
• Contribute to improvement plans and interventions raised to address issues in culture surveys
• Support a differentiated client service culture through various required interventions and personal behaviour’s
• Contribute to and participate in corporate responsibility initiative of the team
• Support business optimisation and improvement through positive contribution to team initiatives 

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• SAIFM, RPE,JSE Settlement Offices, JSE Compliance officer

Minimum Experience Level

• 5- 10 years Financial markets operational and or Sales exposure

Technical / Professional Knowledge

• Business principles
• Business terms and definitions
• Operations planning
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance Risks and Controls
• Client service principles

Behavioural Competencies

• Continuous Improvement
• Innovation
• Monitoring Information
• Decision Making
• Managing Work
• Continuous Learning
• Emotional Intelligence Essentials
• Building Partnerships