Senior Practitioner Systems Enablement at Sasol

Purpose of Job

• The purpose of the role is to support the integration of third-party software to enhance the Work Management and other related processes, ensuring compatibility with existing systems and continuity across platforms.

Key Accountabilities
Functional

• Compile and deliver end-user training, provide second-line support, and act as a link between stakeholders to manage enhancements, errors and communicate updates effectively.
• Excellent computer skills including SAP, MOR, Excell and PP, Word etc.
• Ability to coach and transfer knowledge.
• Identify current vs. required skills to propose suitable learning interventions.
• Analyze target population profiles to determine intervention necessity.
• Design or select appropriate learning methodologies aligned with legislation and business needs.
• Deliver learning interventions using a variety of instructional methods.
• Help end-users apply skills in real workplace settings.Guide end-users through projects and assignments to ensure competent application.
• Conduct assessments in line with set unit standard requirements.
• Design evaluation methods and analyze performance data to propose improvements.
• Measure impact of learning of on job performance and knowledge transfer.
• Ensure all learning interventions comply with policies, frameworks, and legislation.
• Collaborate with line managers to evaluate implementation needs and address gaps.
• Support departments in implementation and competence requirements.
• Adapt learning content based on chosen software, target population and implementation requirements.
• Monitor and report on progress against implementation plans.
• Develop, revise, and update training materials as needed.
• Act as a learning assessor and moderator when required.
• Manage and track software enhancement requests, ensuring clear communication with vendors.
• Provide second-line support for system issues and escalate as required.
• Maintain ongoing stakeholder communication regarding system updates and features.
• Ensure smooth integration of third-party software with existing processes and systems.
• Liaise with stakeholders to ensure best practices are shared.
• Establish, manage, govern and assure a standardized approach to work management and the relevant 3rd party systems.

Relationships, teamwork and collaboration

• Understand customer needs and suppliers’ contributions to drive operational results in the best interest of the company.
• Establish and maintain an interdependent and professional working relationship with stakeholders.
• Earn a high level of credibility, trust and respect throughout the business unit.
• Build effective working relationships with managers, peers, team members, customers and suppliers.
• Shares knowledge, network and collaborate with colleagues, own natural and other teams.
• Professional communication, behavior and actions.
• Apply new ideas and work methods and opportunities for improving business results through team engagement.
• Identify and implement value adding initiatives — New ideas, thinking and approaches adopted and supported by the business including operations and other related services or parties.
• Consistently support the implementation of business optimization initiatives.
• Provides coaching as required.
• Provides mentorship to peers and new incumbents.

Formal Education

• Grade 12, with Mathematics (Full), Science and English or equivalent (Technical N3, with English)
• A valid driver's license.

Working Experience

• A minimum of 5+ years relevant operations experience which includes
• A minimum of 3+ years work management experience AND
• A minimum of 2+ years relevant planning experience.
• With sound knowledge of the work management processes, critical work management process parameters and the function of the maintenance and planning processes.