Senior Product Manager Payment Acceptance - Sandton at Absa Group Limited (Absa)

Your Responsibilities

• Fully own the product development lifecycle, from initiation, financial growth feasibility, product analysis, lifecycle management, design, implementation, risk management, value proposition and commercialization.
• Support discovery efforts leveraging technical documentation and requirements, data, research, etc., understanding customers, the payments industry and consumers needs in order to find the most suitable solutions
• Responsible for the planning, prioritization, technical specification and release management processes together with your Engineering counterparts to enable us to launch new functionalities rapidly
• Identify project goals, write user stories, and maintain clear documentation
• Partner and communicate regularly with cross functional teams to ensure alignment on feature development, prioritisation and timelines; including building roadmaps, addressing backlogs and overseeing error resolution
• Monitor and evaluate product usage to ensure product adoption
• Define, report and optimise product goals and KPIs Contribute to and improve our product practices with your knowledge and learnings
• Subject Matter Expert to both internal and external stakeholders
• Create and maintain product strategy and roadmaps for product portfolio across all industries and sectors and ensure clear communication on product roadmap. - Own product end-to-end
• Engage regularly with senior leadership and key internal and external stakeholders on product strategy and roadmap to ensure ongoing support
• Define framework for product portfolio through collaboration across the business, including the adoption of business processes supporting the product.
• Report monthly to executive stakeholders on product growth, issues (plan to solve and progress), and roadmap.
• Maintain Comprehensive knowledge around scheme/regulatory compliance, product infrastructure and payment processes; offerings from manufacturers/suppliers, network operator relating to product portfolio.
• Maintain expansive knowledge around innovation locally and globally and present new ideas to the team and executive on new offerings to capture the market, incl. BC prep and forum presentations when necessary.
• Ensure product remain profitable and contribute to the P&L, including necessary adjustments in line with regulatory and scheme mandates.
• Work closely with internal and external stakeholders such as sales, technology, and development as well as with merchants and customers to understand the needs.
• Log product enhancements required by the stakeholders and check viability of those request.
• Coordinate the departments within the framework of the introduction of new products, functions and services as well as the maintenance of existing ones.
• Contracting and collaborating with the Change Management and IT teams around the sequence/priority in which to build and develop the product and provide feedback to business stakeholders timeously.
• Creation and management of Product content artifacts, support masterclasses training.
• Supplier management relating to service, incidents and enhancements.
• Technical troubleshooting to solve user issues and document findings relating to product portfolio in collaboration with suppliers, technology teams and operational teams; tracking reoccurring issues and implement long-term solution.
• Oversee end to end delivery of technical solutions for clients. Includes changes, tactical and strategic solutions.
• Support testing and deployment of technical solutions through different stages - Own UAT testing
• Drive Procurement processes as Product Owner for new initiatives
• Contract Initiation and Management of vendor contracts in collaboration with main stakeholders and Legal representatives.

Your Profile

• Bachelor’s degree in suitably qualified, with minimum 5 years working as product manager for a fast-paced acquiring bank, with project management experience.
• Minimum 5 years acquiring experience with technical knowledge of payment processing across various channels in the payments industry and comprehensive knowledge in international/local scheme and regulator rules.
• You implemented multiple payment acceptance, value-added services and new technology in the payment acceptance space.
• Strong commercial acumen.
• Ownership mentality and entrepreneurial approach to building products and identifying unique and revenue generating partnerships.
• History of leading an implementation team, solving meaningful customer and business problems, and delivering scalable solutions
• Solid analytical and BlueSky thinking - you can understand technical documentation, evaluate sets of data, identify opportunities in grey spaces, and draw insights to incorporate in your products or within the broader product portfolio.
• Outstanding communicator, able to convey your product narrative to internal and external stakeholders.
• Passion for product building and product management
• Ability to work remotely and face-to-face with colleagues and suppliers.
• Interact and present at executive level.
• Fluent in English and must be a team player.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)