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  • Posted: Apr 1, 2021
    Deadline: Not specified
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    AfroCentric Investment Corporation Limited ("AfroCentric”) is a black-owned, investment holding company which is substantially invested in healthcare. AfroCentric was established in 2008 and is listed in the healthcare sector on the JSE. Through its operating subsidiaries, AfroCentric provides health administration and health risk management solutions ...
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    Senior Product Support Specialist

    About the Job

    • Afrocentric Group is looking for a Senior Specialist: Product Support to successfully deliver and implement specific solutions for value added products.


    Responsibilities

    • Gather information on best practice, systems info and processes
    • Conduct data analysis and provide relevant reporting information
    • Conceptualize new product offering
    • Review proposals and provide specialist input
    • Provide advice on systems capabilities
    • Define & document solution/implementation
    • Ensure successful roll out of solution/implementation
    • Monitor operations against targets set solutions/implementations
    • Create a supportive, sustainable and productive distribution channel that facilitates the growth and Sales success to achieve set targets
    • Ensure contracts is in place for the distribution channel
    • Manage Lead distribution process to the distribution channel
    • Monthly production report for the distribution channel
    • Assist to compile business strategy for area of responsibility
    • Compile and submit budget for area of responsibility on a yearly basis
    • Monthly management of budget for area of responsibility
    • Weekly/Monthly management reporting including
    • Board reports

    Continuous improvement:

    • Conduct comprehensive post implementation reviews and resolve user issues
    • Develop and present relevant and accurate support documentation
    • Conduct planning and prioritisation of user issues related to area of expertise and in line with business priorities
    • Implement practical solutions that use the specialist and departmental systems and processes
    • Provide specialist input and recommendations to improve the efficiency, compliance and quality objectives related to the area of specialisation
    • Identify problems and develop and propose solutions to present to appropriate leader or stakeholders
    • Ensure day to day operational support required from area of specialisation is provided to enhance performance

    Cost containment:

    • Support the identification, development and implementation of cost-effective processes to increase efficiency and reduce cost drivers related to area of specialisation
    • Continuously review cost / benefit and Return on investment within area of specialisation 

    Drive customer-centricity:

    • Provide (Customer Relationship Management) support to stakeholders and resolve their systems queries within Service Level Agreement
    • Maintain a high level of impact on other departments to support improved delivery
    • Continually increase understanding of client and needs, satisfaction and service delivery

    Competencies

    • Computer Technology Skills
    • Communication Skills
    • Business Writing Skills
    • Knowledge and application of systems and
    • processes
    • Attention to Accuracy and Detail
    • Problem Solving
    • Customer Focus
    • Numerical Ability

    Qualification and Experience

    • 6 - 8 years’ experience at specialist level in Healthcare and Insurance environment
    • Bachelors’ degree in Business Administration
    • Be a member of related professional bodies
    • Ensure CPD (continual professional development) or similar accreditation requirements are met annually to ensure maintained specialist accreditation
    • Knowledge of IT systems and products
    • Knowledge of scheme rules and contractual negotiations
    • Knowledge and application of processes and procedures
    • Knowledge and application of relevant legislation

    Afrocentric is an equal opportunity employer and is committed to Employment Equity.

    Method of Application

    Interested and qualified? Go to AfroCentric Group on www.linkedin.com to apply

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