Senior Quality Practitioner at Sasol

Purpose of Job

• The Senior Quality Practitioner is accountable for the effective execution and performance management of defined Quality Management System (QMS) processes across the Marketing & Sales Energy and Chemicals businesses. The role ensures sustained compliance with customer, regulatory, and ISO 9001 certification requirements while supporting business performance, customer confidence, and governance assurance.
• Reporting below the Quality Manager, the Senior Quality Practitioner holds direct ownership of key operational quality outputs, including customer non-conformance management, customer quality audits, quality analytics and reporting, and audit readiness activities. The role provides data-driven quality insight, operational discipline, and assurance support to leadership and governance forums.

Scope of the Role

• The role operates with a high degree of autonomy within established quality governance frameworks and supports both Energy and Chemicals Marketing & Sales environments. It requires close engagement with Sales, Technical Services, Supply Chain, and Operations, as well as customers and external auditors.

Key Accountabilities
Customer Non-Conformance Management

• Own and manage the end-to-end customer non-conformance process, from intake and classification through investigation, corrective action, effectiveness verification, and customer feedback.
• Coordinate cross-functional investigations, ensuring timely resolution and adherence to quality standards and governance requirements.
• Analyse non-conformance trends and recurring issues to identify systemic risks and drive continuous improvement initiatives.

Customer Desktop Audits & Quality Assurance

• Lead customer desktop audits, questionnaires, and quality assurance assessments, ensuring accurate, consistent, and auditable responses.
• Track audit outcomes, commitments, and actions to closure, maintaining traceability to the QMS.

Quality Analytics & Reporting

• Apply advanced data analytics and data science principles to identify trends, patterns, and early risk indicators across quality processes.
• Develop structured Excel-based models and Power BI dashboards that translate complex quality data into forward-looking, decision-ready insights.
• Prepare concise, executive-level quality performance narratives for leadership and governance forums.

ISO 9001 Audit & Certification Support

• Support preparation for and participation in second- and third-party ISO 9001 audits, including evidence readiness, stakeholder preparation, and audit engagement.
• Drive post-audit corrective action management, ensuring timely closure and verification of effectiveness.

QMS Maintenance & Stakeholder Enablement

• Ensure effective day-to-day operation and continuous improvement of assigned QMS processes in line with ISO requirements and internal standards.
• Provide practical quality guidance, coaching, and support to business stakeholders to strengthen quality ownership and capability.

Qualifications & Experience

• University 3 or 4 year degree in Quality, Engineering, Chemistry, or a related discipline with minimum of 8 years relevant experience
• Or Masters degree in Quality, Engineering, Chemistry or related discipline with 7 years relevant experience

Deadline:24th April,2026