Senior Revenue Assurance Specialist at MultiChoice

Key Performance Objectives

Revenue Assurance Strategy and Development

• Develop and execute a comprehensive Revenue Assurance strategy aligned with business and shared service goals.
• Drive the adoption of scalable, integrated RA tools that streamline delivery and improve user experience.
• Lead RA modernisation efforts, including the adoption of automation technologies to enhance delivery.
• Increase scope and enhance coverage of the RA function to meet the changing business needs

Governance and Assurance

• Establish governance frameworks and policies tailored to the RA environment.
• Ensure RA platforms comply with data privacy regulations, industry standards, and organisational policies.
• Manage pre-defined mechanisms for smooth functioning of the team
• Conduct regular risk assessments and assurance reviews to identify and address vulnerabilities.
• Develop and implement robust access controls and user permissions for all RA processes and tools
• Manage audit processes and ensure findings are addressed within established timelines.

Operational Delivery

• Manage controls to ensure minimum revenue loss and leakages. Key areas include Entitlements, Credits & Discounts, Billing, Bad Debt & Provisioning.
• Collaborate with the business stakeholders to identify and mitigate revenue loss resulting from internal and external debt collection processes
• Detect revenue losses related to Billing and Bad Debt including but not limited to Missed Rate Increases, Missed Billings, Dropped Transactions, Discount Rate Plans & arrears accounts.
• Detect Leakage related to Provisioning including but not limited to missed orders, mismanaged orders, as well as timeous fulfilment of orders –Order-To-Activation for DPP, playout of adverts for airtime, retail hardware orders as well as special revenue accounts
• Detect losses related to Entitlements & Credits including but not limited to continuous validation of Special accounts (DStv-i, Field trials, etc.); Validation of credits applied to accounts against receivables, as well as validation of refunds
• Complete and analyse end to end reconciliation from source through to billing and revenue recording and ensuring that all events are received and processed in a timely, complete and accurate manner
• Work with the system architects to develop, improve and support automation and efficiency of all revenue assurance activities
• Provide comprehensive revenue risk analysis to drive internal improvements through the prioritisation of revenue assurance initiatives
• Champion revenue leakage issues by influencing and engaging key stakeholders
• Manage the over and under charging of clients both B2B and B2C
• Work closely with Fraud to minimise syndicate caused revenue losses
• Develop, review and update billing rules as needed and identify improvements that will effect the overall experience of the customer.
• Perform UAT testing on all billing and process related changes

Collaboration and Stakeholder Engagement

• Partner with shared service leaders to understand and prioritise RA requirements
• Facilitate cross-functional workshops to identify and address RA challenges.
• Communicate RA strategies, updates, and performance metrics to executive stakeholders.
• Provide guidance to business partners based on performance metrics and feedback across the organisation related to analytics, research & measurement initiatives
• Ensure continued stakeholder sponsorship and alignment across the organisation
• Build partnerships and working relationships within the business to create awareness of risk areas

Team Leadership and Development:

• Lead a team of revenue assurance experts, fostering a culture of innovation and collaboration.
• Recruit, train, and develop team members, ensuring they are equipped to manage emerging platform technologies.
• Create a knowledge base of best practices for revenue assurance in a shared services context.
• Conduct regular performance reviews and provide ongoing coaching and mentorship.
• Promote continuous learning and upskilling to keep the team ahead of industry trends.
• Determine and analyse development needs for the team and ensure that identified training requirements are budgeted for and executed.
• When required, initiate disciplinary processes for team members calling on support from HC when required.
• Motivate team members and ensure that their efforts are recognised.

Qualifications

• Bachelor’s degree in Computer Science, Finance, Information Systems, Business Administration, or a related field
• Master’s degree an advantage

Experience

• A minimum of 5 years’ experience in Revenue Assurance or a similar role within media, financial services or telecommunications.
• Exposure to SAP ERP, MS Dynamics CRM, Hansen’s ICC, Clarity and Power BI tool
• Technology acumen in Robotics Process Automation, Workflow automation, Business Intelligence and Analytics a definite plus
• Proven track record of leading Revenue Assurance strategies and managing risk and governance in the environment
• Experience managing large-scale Billing projects and cross-functional teams.