Senior Sales Operations and Enablement Specialist at NTT Ltd.

Your day at NTT DATA

• The Senior Sales Operations and Enablement Specialist is an advanced subject matter expert, accountable for providing comprehensive support on sales processes, tools, methods and systems that will enable the sales teams to achieve overall sales goals and objectives.
• This role contributes to the implementation of business activities and processes that help the sales organization run effectively and efficiently in support of business strategies and objectives.

What you'll be doing

Key Responsibilities:

• Decides which data to gather and analysis company sales and profitability to conduct.
• Creates methods for measuring company sales performance.
• Consults of the evaluation of sales processes, programs, and systems to minimize costs and improve customer satisfaction.
• Directs the sharing of reports and sales data between sales, marketing, and other departments.
• Networks with sales teams by creating, evaluating and optimizing data sets and sales applications and platforms.
• Directs sales forecasting by analyzing past data and trends to forecast future sales.
• Responsible for training new and current employees on sales and marketing collateral, product sets, sales processes, systems and tools.
• Creates and consults on sales fulfilment processes and makes recommendations for sales operations enhancement.
• Prepares monthly and quarterly sales reports and ensure distribution to relevant internal stakeholders.
• Works across multiple Sales team and management on pipeline management, including but not limited to pipeline integrity (data entry compliance), competitive data, ROI data, etc.
• Onboards new sales team members on all toolsets and processes.
• Plays a pivotal role in increasing sales team productivity directly by contributing to the efficiency of sales processes.
• Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.
• Proactively identifies opportunities for sales process improvement, working closely with sales management to inspect sales process quality and prioritize opportunities for improvement.

Knowledge and Attributes:

• Advanced understanding of the vast range of IT operations and service offerings.
• Demonstrable advanced knowledge and understanding of IT industry environment and business needs.
• Advanced business and commercial acumen.
• Advanced collaboration skills and able to interact professionally and to build sound relationships at all levels internally and externally.
• Advanced knowledge of the client environment.
• Advanced understanding of the local, regional and global sales environments and ability to grasp the challenges facing the sales force.
• Advanced ability to identify trends and areas for improvement.
• Advanced understanding of solution selling concepts and solid knowledge on sales process design.
• Advanced problem analysis and solution formulation skills.
• Demonstrates learning and service orientation.
• Advanced knowledge and understanding of sales processes, tools and methodologies.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or sales or a related field.
• Relevant certifications such as SPIN and Solution Selling are desirable.

Required Experience:

• Advanced experience with Salesforce.
• Advanced experience with quote tools is an advantage.
• Advanced ales or sales operations and enablement experience in a business-to-business sales environment, preferably a global technology organization.
• Advanced experience building sales metrics and models (for example, pipeline and forecast models)