Hot Jobs at Hollard Insurance

Job Purpose:

• To effectively manage the Liabilities specific area (Liabilities /Merit review/Input Handling/ S.O.P / Data Accuracy/Indexing) with regards to service; quality and performance to create a culture of excellent service.

Key responsibility:

• Ensure teams’ targets are achieved.
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Liabilities standards
• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
• Performing inline quality assurance reviews.
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path. Inducting people into the specific team and job related issues. Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
• Take accountability for the management of business related risks within own area.
• Ensure teams’ targets are achieved.
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Liabilities standards
• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
• Performing inline quality assurance reviews.
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
• Identify, accumulate and analyse statistics that reflect on your team’s performance.

Required Knowledge and Experience    

• 3 years short term insurance motor and nonmotor recovery and liability claims experience
• 3 years short term insurance experience
• Strong delictual- and merit evalution competency.
• Arguing and negotiating skills – both verbal and written.
• Data accuracy and consciousness.
• Customer focused.
• Time Management &
• Identifying and Solving
• Making Decisions, Weighing
• Thinking Clearly &
• Intermediate excel skills
• Management experiences an advantage
• Basic Computer Literacy
• Intermediate Word/Excel/PowerPoint

Educational Requirements    

• Matric
• Legal Degree
• Leadership/Management qualification an advantage
• Appropriate Insurance Qualification

Deadline:9th January,2026

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Job Purpose

• The Rates Solution Analyst transforms actuarial pricing structures into effective business processes and technical solutions for short-term insurance. Working closely with underwriters, actuaries, and product owners, the analyst ensures rating models and regulatory changes are accurately integrated into operational systems. The role involves analysing business impacts, validating algorithms, documenting requirements, and supporting agile development to optimize rating processes and enable precise pricing and product delivery.

Key Responsibilities:

Requirement Gathering

• Interacting with all relevant stakeholders (underwriters, actuaries, Product Owners etc.) to capture rating, pricing and underwriting requirements.
• Conduct gap analysis and review how current products are set-up in the system in terms of rating between current and desired rate structures to identify changes and additions required to meet the business requirements.

Solution Design & Documentation

• Translate actuarial outputs (i.e. actuarial models, risk factors, rating structures etc.) into system requirements and business rules.
• Maintain and enhance data dictionaries, ensuring clear definitions and mappings of all data elements that interact with the rating engine and connected financial systems.
• Document risk mitigation strategies not limited to changes, version upgrades or new rating algorithms
• Review business processes to identify needs, build a clear business case, and share the expected benefits, risks, and impacts with stakeholders.
• Coordinate walk-throughs with key stakeholders, including product owners and actuarial teams, development and testing teams and ensure their understanding of the intended solution.

Agile Delivery & Backlog Management

• Support cross-functional teams by creating user stories, guiding the development of acceptance criteria and test cases.
• Champion Agile methodologies, encouraging continuous improvement, and leading all key Agile ceremonies

Testing & Validation

• Ensure rating rules, formulas and rating tables are accurately implemented in line with business and actuarial specifications.
• Validate premium discounts, and underwriting rules against actuarial models. Ensure migration and versions rules are applied efficiently.

Training & Change Management

• Support teams through system changes, upgrades, or new product launches, helping to ensure smooth transitions and effective communication of changes.

Compliance & Governance

• Conduct impact analysis (assessment of the new products, endorsements/MTA and/or regulatory changes on rating models) to identify and understand risk associated with the change.

Continuous Improvement

• Assess existing components—such as base rates, formulas, and risk factors—and consider their use before customizing.
• Make recommendations based on the interpretation of the actuarial technical models into business/system terms.
• Identify opportunities to optimize rating processes, stream-line configuration and share learnings and best practices across teams

Required Knowledge and Experience    
Required Experience (relevant or in a similar role)

• Minimum 7 years’ working experience in IT business analysis – (5 years of which should be in the Short-Term insurance environment)
• 3-5 years rating engines including:
• Data dictionaries, data mapping, and product configuration
• Designing and interpreting data flows, sequence diagrams, ERD’s,
• Working with API’s, systems Intergrations and SQL for data retrieval and validation
• Proven experience translating actuarial/pricing models into system requirements.
• Exposure to multiple insurance products (Commercial and Personal Lines)

Required Knowledge and Skills

• Strong understanding of insurance products structures and premium calculation logic (risk factors, discounts, loadings, fees)
• Agile/Scrum knowledge and practical experience in Agile ceremonies
• Working understanding of Azure DevOps or similar case management system
• Excellent documentation skills (BRD, user stories, acceptance criteria)
• Strong stakeholder management
• Strong analytical, problem solving and detail orientated

On the job training/familiarisation time

• 3 months

Educational Requirements    

• Matric
• Business analysis certification
• Bachelor’s Degree in Business and/or relevant Information Systems qualification
• Agile certification
• Technical qualifications - SQL, API fundamental, data modelling

Deadline:30th January,2026

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Role Objectives:

• To effectively manage the Back Office Recovery Contingency specific area (Contingency Negotiators/ Contingency Agents/ Pothole Recovery Service Providers / SOP / SLA’s) with regards to service; quality and performance to create a culture of excellent service.

Key responsibilities:

• Ensure teams’ targets are achieved.
• Adherence to SLA and SOP. Ensure correct actions taken on reports as per Recovery standards
• Ensure data integrity on financials and key data indicators. Track and audit. Track claims log and broker updates. Track and resolve operational and performance variations.
• Performing inline quality assurance reviews.
• Develop and encourage strong teamwork. Identify potential inter-departmental problems and escalate them to higher levels. Engage regularly in team or group problem-solving.
• Manage areas of critical compliance and actively manage non-conformance. Actively manage non-performance.
• Identify, accumulate and analyse statistics that reflect on your team’s performance
• Continually assess the technical competence of your team and take steps to develop their knowledge and skill
• Ensure that employees are aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) to develop and grow the required competence
• Ensure the work environment enables employees to “live” the organisation culture and values.
• Actively participate in own professional development and career path. Inducting people into the specific team and job related issues. Ensure adherence to organisational policies, practices and procedures. Identify and recommend areas / ways to improve processes. Maintain service, quality and desired outputs within a specific functional process through ensuring compliance to tactical policies, procedures and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals. Measure and monitor service delivery compliance of team.
• Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery. Ensure adherence to financial and corporate policies and procedures, and reduce wastage related to time of subordinates and utilisation of materials or equipment.
• Take accountability for the management of business-related risks within own area.

Required Knowledge and Experience    

• 3 years short term insurance motor and non-motor recovery and liability claims experience, alternatively
• 3 years debt collections experience
• Strong delictual- and merit evalution competency
• Ability to assess viability of contingency matters
• Strong debt collections competency
• Arguing and negotiating skills – both verbal and written
• Strong administrative skills
• Data accuracy and consciousness
• Customer focused
• Time Management & Prioritizing
• Identifying and Solving Problems

Educational Requirements    

• Matric
• LLB / BCom LLB or any alternative Legal qualification

Deadline:9th January,2026