Jobs at SydSen Recruit

Key Responsibilities:

• Fleet Sales & Growth: Develop and implement strategies to maximize fleet sales volume and profitability.
• Key Account Management: Maintain strong relationships with key accounts, ensuring satisfaction, loyalty, and retention.
• Dealer & Aftersales Coordination: Collaborate with the dealer network to deliver seamless aftersales support and high service standards.
• Strategic Relationship Development: Build and expand partnerships with rental, corporate, and government clients.
• Cross-Department Collaboration: Work closely with sales, aftersales, and operations teams to align strategies and drive efficiency.
• Market Analysis & Competitor Insights: Monitor industry trends, competitor activity, and customer demands to refine business strategies.
• Revenue Optimization & Pricing Strategy: Develop pricing models that support company objectives while remaining competitive.

Required Skills & Qualifications:

• Bachelor’s degree in Business, Marketing, Automotive Management, or related field (preferred).
• Proven experience in fleet sales and key account management, including aftersales coordination.
• Strong cross-functional collaboration skills, particularly with dealer operations and aftersales teams.
• Excellent negotiation, business development, and relationship-building capabilities.
• Experience managing government procurement and rental fleet contracts (preferred).
• Knowledge of automotive pricing strategies, service agreements, and contract management.

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Duties and Responsibilities:

• Manage and oversee a team of case managers to ensure efficient resolution of customer inquiries and concerns
• Implement and maintain customer service standards to achieve high levels of customer satisfaction
• Analyze data and trends to identify areas for improvement in processes and customer service delivery
• Develop and implement strategies to enhance customer experience and loyalty
• Collaborate with other departments to address customer issues and improve overall operations

Qualifications:

• Bachelor's degree in Business Administration, or related field

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Key Responsibilities:

Operational Oversight:

• Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.
• Provide accurate and timely information about Volvo products, services, and policies.
• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• Ensure compliance with company policies and industry regulations.

Problem Resolution:

• Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Document customer interactions and solutions on the Salesforce system.

Customer Service Excellence:

• Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.
• Demonstrate empathy, patience, and professionalism when dealing with customers.
• Collaborate with team members to share knowledge and best practices.

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Key Responsibilities

Media Relations & Public Relations

• Build and maintain strong relationships with automotive journalists, editors, and media platforms.
• Manage media enquiries and ensure timely and accurate responses.
• Coordinate and distribute press releases, product information, and media statements.
• Monitor media coverage and address factual inaccuracies where necessary.
• Develop media engagement strategies to enhance brand perception and visibility.
• Maintain and grow a comprehensive database of media contacts and influencers.
• Arrange interviews and prepare briefing materials for executives and technical experts.

Media Vehicle Programme

• Manage the allocation and scheduling of media test vehicles.
• Ensure media vehicles are maintained in optimal condition and correctly configured.
• Coordinate long-term vehicle loans for media partners.
• Track and report media feedback and product insights to internal teams.

Brand & Product Events

• Plan and execute national product launches and media drive events.
• Organise press briefings, product demonstrations, and media conferences.
• Coordinate brand participation at automotive exhibitions and industry events.
• Support dealer network marketing initiatives and launch events.
• Manage event budgets and ensure efficient execution.

Brand Reputation & Communications

• Monitor automotive media, online platforms, and social media for brand mentions.
• Develop strategies to strengthen brand reputation and positive media sentiment.
• Work closely with marketing teams to ensure consistent messaging across all channels.
• Support crisis communication initiatives when required.

Content & Communication Support

• Assist in developing brand stories, product narratives, and thought leadership content.
• Support executive public communications and professional networking engagement.
• Coordinate photography, video, and media content during events and launches.

Requirements

Experience

• 5–8 years’ experience in public relations, media relations, or corporate communications
• Experience within the automotive industry or automotive media is strongly preferred
• Proven experience planning and executing brand events, product launches, and media drives

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Key Responsibilities:

• Drive new and used vehicle sales to meet and exceed monthly targets.
• Build and maintain strong customer relationships through excellent service.
• Manage the full sales process from prospecting, lead generation, test drives, and finance applications to delivery.
• Maintain up-to-date product knowledge and market awareness.
• Ensure showroom presentation and stock display standards are met.

Requirements:

• Proven track record in motor vehicle sales (new and/or used).
• Strong negotiation and closing skills.
• Excellent customer service and communication abilities.
• Valid driver’s license.
• Self-motivated, target-driven, and a team player.

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Key Responsibilities & Performance Indicators

Vendor Application & Service Provider Panel Management

• Manage end-to-end vendor application process
• Verify compliance documentation
• Maintain integrity of the approved vendor panel

Procurement Administration & Control

• Administer purchase orders, contract documentation
• Maintain contract registers and expiry tracking
• Ensure adherence to procurement policies

Monitoring & Oversight of Procurement Manager

• Issue daily procurement status reports
• Monitor procurement activities for compliance and risk
• Identify delays, policy deviations, or performance issues

Governance, Risk & Control

• Monitor procurement policy compliance
• Verify conflict of interest declarations
• Recommend process and control improvements

Professional Effectiveness (Senior Level Expectations)

• Workload Prioritisation
• Independence & Judgement

Qualifications: 

• Diploma in Procurement and Supply Chain Management

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What You’ll Be Doing

• As the Field Services Engineer, you’ll be the trusted technical expert on the ground — the go-to professional who keeps mission-critical equipment running smoothly.

Your day-to-day will include:

• Field Service and Preventative Maintenance
• Troubleshooting and technical support
• Strong customer service skills needed
• Able to work independently and remotely
• Excellent problem-solving skills
• Experience with cash automation solutions will be an advantage
• Must have own reliable vehicle
• Must reside around Gauteng area preferably in Pretoria