Call Centre Agent - Customer Care at SydSen Recruit

Key Responsibilities:

Operational Oversight:

• Handle inbound and outbound calls, emails, and chats from customers regarding inquiries, issues, and feedback.
• Provide accurate and timely information about Volvo products, services, and policies.
• Resolve customer complaints and issues effectively, ensuring a high level of customer satisfaction.
• Ensure compliance with company policies and industry regulations.

Problem Resolution:

• Investigate and resolve customer issues, escalating complex cases to the Call Centre Supervisor as needed.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Document customer interactions and solutions on the Salesforce system.

Customer Service Excellence:

• Maintain a customer-centric approach in all interactions, focusing on delivering a positive customer experience.
• Demonstrate empathy, patience, and professionalism when dealing with customers.
• Collaborate with team members to share knowledge and best practices.