Senior Scrum Master at Telesure Investment Holdings (TIH)

Job Purpose

• Manage the process for how information is exchanged in order to successfully facilitate the work stream to ensure the successful delivery of a project.

Responsibilities

Network of Influence

• Map and develop a network of diverse stakeholders, technologies, and ideas whose influence is critical to the achievement of digital plans and objectives. Continuously promote open communication channels within the scrum team to ensure alignment.
• Build and maintain solid relationships with the product owners and stakeholders to ensure delivery

Project Management

• Manage a portfolio of projects while reporting to senior colleagues. Organise and facilitate Scrum related meetings i.e. sprint planning, scrum stand-ups, backlog refinement, sprint review, sprint retrospective.

Training development and delivery

• Design and develop content for training courses to fill gaps in established program, and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area.
• Ensure work teams have an up to date understanding of Scrum best practices.

Digital Strategy / Transformational Projects Execution

• Execute and deliver elements of the digital road map, leveraging agile and design-thinking principles to drive sustainable implementation. Ensure that impediments are raised by the team and timeously resolved.
• Create a clear understanding of user stories to ensure efficient delivery.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organization's performance management systems to improve personal performance.  Manage and report on team performance; set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these, taking appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Foster an environment with high team morale through celebrating small wins and accomplishments whilst reminding the team of mission/value statements for each project.
• Encourage and protect a self-organising scrum team.

Digital Vision and Strategy

• Contribute to the conceptualization of elements of digital strategy/digital-enabled business change projects. Develop approaches to programmatically deliver successful digital innovation engagements.

Digital Talent Development

• Help to prepare training for digital areas within existing programs. Deliver targeted, standardized training programs (or pieces of larger training programs) for digital areas using prepared content and working under the supervision of senior colleagues.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for elements of a change management program with guidance from a project/program manager.
• Continually improve team delivery using the Scrum methodology.

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team. Maintain external accreditations and in-depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Scrum Master Certification (Essential); Degree or Diploma in Education (Advantageous)

Experience

• 5 or more years’ experience fulfilling Scrum Master role (Essential); 4 or more years’ experience in the digital environments (Essential);  2-3 years experience Facilitating multi-location scrum teams (Essential); Training or facilitation experience (Advantageous); Experience within the Financial Services Industry (Advantageous).

Deadline:2nd September,2025