Senior Site Reliability Engineer at NTT Ltd.

Your day at NTT DATA

• The Senior Site Reliability Engineer is an advanced subject matter expert, responsible for consulting with internal clients about the software technology environment with high complexity.
• This role translates business requirements into technology terms and develops more complex algorithms and programming code for software solutions.

The primary objective of the Senior Site Reliability Engineer is to design, test, implement and maintain software code that enables computer systems to perform specific tasks and assists with determining how technology can be applied to meet client needs.
What you'll be doing

What does your day look like within the team?

• Create a link between development and operations by applying a software engineering mindset to system administration activities
• Design, innovate and build large scale automations to provide efficiencies to NTT
• Help drive a cultural movement of automation across the business and coach others who are learning a new way of working via code and automation
• Automating infrastructure technologies with a modern approach aligned to things such as Infrastructure as Code, Configuration as Code, and DevOps
• Participate in team planning activities and ensure progress is being made against the business objectives
• Document automation processes and runbooks across staging, production, and technical administration tasks
• Work closely with our operational engineering teams and provide consulting and troubleshooting to alleviate the pressures with operational and reliability issues
• Work closely with technology subject matter experts and business analyst to understand requirements and automation use cases
• Work with our architects to participate in the technology standards lifecycle
• Promote standardization and automation across infrastructure that we support and manage for our clients
• Maintain existing automation infrastructure used to identify risks in areas such as performance, reliability, capability and scalability
• Be responsibility for deployment, maintenance, and enhancements of automation workflows (own your code)
• Follow the change and release processes to prevent production outages and ensure engineers who operate the automation know how to operate it
• Participate in post incident reviews and documenting findings and act on their learnings and enhancements of your code
• Work with our technical enablement teams during the pilot phases so we can enable your development into our client environments.

Mandatory requirements:

• Automation technologies: (StackStorm or Ansible)
• Advanced python
• Source code management
• Data structure formats i.e. JSON / Yaml

Secondary requirements:

• Analytics technologies: (ElasticSearch, PowerBI)
• Atlassian technologies: (Jira, Confluence)
• Kubernetes / Azure Kubernetes Services
• Yang data models

Technology domain requirements:

• Cloud technologies for example Azure, GCP, AWS where Azure is a main focus for us
• Data Centre technologies for example storage, and servers
• Security technologies for example firewalls, antivirus, IPS, access controls
• Connectivity technologies for example wired, wireless, WAN
• End User Compute technologies for example Office 365, Windows, MAC
• Collaboration Technologies for example Microsoft teams, WebEx Teams
• Contact Centre Technologies for example Genesys

Behavioral skills:

• Passion for coding / scripting, automation and innovation
• Positive attitude and willingness to learn
• Ability to critically examine a system and use that to guide them when asking questions of the system
• Maintaining good relationships with engineering teams
• Big picture mindset and enjoy problem solving
• Highly analytical with a level of business value and outcomes focused
• Excellent interpersonal and communication skills to engage with stakeholders
• You are naturally curious with the ability to manage tight deadline