Senior Specialist: Billing & Production at Vodafone Global Enterprise

Role purpose:

• To manage, maintain and provide strategic and technical direction to Retail Billing Operations and ensure that the strategic initiatives are developed, implemented, and operate as expected. 
• Ensure valid, complete, timeous, and accurate billing of customers.
• Ensure that functionality developed and deployed fulfils the business requirement, is delivered on time, and does not negatively impact production operations.
• Ensure that subscribers service requests are provisioned accurately and timeously
• Ensure that products and services configured on Eppix meet the business requirements and are configured accurately and timeously.
• Ensure compliance to regulatory and governance requirements
• To Run Production Processes on time and ensure that they are executed 100%
• To strive  for continual process improvements on all production activities within the departments
• To monitor and correct data incongruences that could directly  impact the quality and accuracy of production processes
• To carry out system wide reconciliations.

Your responsibilities will include:

Department.   

• To conduct strategic and tactical planning, business analysis, and high-level requirements determination
• Technically Supervise Manage a team of specialist providing mentorship towards enhancing competencies.
• To manage the successful implementation of technology solutions to the business and channel partners
• To ensure that all reengineering initiatives consider the impact on systems across environments
• End to End Management of Vodacom’s Retail Billing systems and processes including, but not limited to
• Inter and intra system stack reconciliations between systems that could impact customer billing 
• The review of statistics to ensure billing accuracy, trends and discrepancies and implementation of corrective actions where necessary
• Improved Billing NPS 
• To ensure that all processes, governance, and regulatory requirements are adhered to.  
• To manage contracts and service level agreements with the business, suppliers, and channel partners.  This includes the ability to manage a mix of offshore and onshore suppliers
• The ideal candidate for this role will have:

Must have technical/professional qualifications: 

• Relevant IT Degree/Diploma or Commercial Degree (essential)
• Post Grad Degree or Professional Qualification (desirable)
• Minimum of 5 – 8 years IT and Billing experience (essential) 
• Minimum of 5 – 8 years relevant management experience (essential)  
• Track record of managing and developing people (essential)
• Track record of vendor management (essential) with experience in managing offshore vendors (advantage)
• Project Management Experience (desirable)
• Experience in the IT/Telecommunications industry (desirable)  
• Sound business acumen and understanding of Information systems

Core competencies, knowledge, and experience

• People Leadership capabilities - Experience in leading teams of highly skilled business and technical resources and collating information from various business and technical stakeholder groups.
• Flexible: able to adjust easily to rapid change, a strong sense of urgency and able to work well under pressure
• Obsessed about client service and satisfaction
• Dynamic individual that is willing to work extended hours when required and that are results driven in all aspects.
• Effective Planning and Organising
• Business writing & reporting
• Strong Interpersonal capabilities
• Sound knowledge of billing systems, specifically Eppix and/or BRM.
• Creative Thinking an Innovation
• Effective resource utilisation and supervision.
• Commitment