Senior Specialist: Continuous Improvement at Liberty Group South Africa

About the role

An exciting opportunity for a Continuous Improvement Analyst to join the Client and Adviser Experience team to assist with continued innovation and the delivery of state-of-the-art digital solutions to its clients.

About the team

• The successful candidate will be a part of the Client and Adviser Experience team – a dynamic team that is passionate about people, service and purpose-driven solutions for their clients.

Qualifications and Experience

• Bachelor`s Degrees and / or Advanced Diplomas [NQF Level 07] in Business Management, Finance, Economics, or a Financial Industry relevant field.
• 3 - 5 years’ experience in the financial industry
• Excellent verbal and written communication skills.
• Experience in building successful relationships and working collaboratively across departmental teams.
• Experience at working in a fast paced, proactive and delivery focused environments

Key Responsibilities

• Review the effectiveness of operational and performance processes and procedures and make improvement recommendations.
• Determine operational feasibility by evaluating the analysis, problem definition, requirements, and solution development for proposed solutions.
• Oversee initiation and execution of continuous improvement efforts in coordination with all business teams.
• Implement, manage and report on business improvement objectives and communicate or escalate any shortfalls.
• Assist and support the seamless integration and implementation of effective business improvement processes, programmes and practices into daily operations.
• Provide support to ensure customer service delivery goal achievement in line with predefined standards and in support of operational objectives.
• Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
• Proactively solves problems, determines root-causes and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
• Plan for own task execution and advises on improvements related to area of specialisation.
• Be the key liaison between the various internal stakeholders and the rest of the team.
• Gathering and collating feedback from both internal and external stakeholders, and articulating these into requirements and proposed solutions.
• Sharing and expanding the knowledge of the wider team, equipping them with the tools necessary to perform their daily tasks.
• Analysing and interpreting data to provide reporting and insights in an easily understandable manner.

Competencies

• Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages.
• Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery.
• Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service.
• Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way.
• Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well informed business decisions.
• People Skills: The ability to influence a wide range of diverse individuals and groups positively.
• Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result.
• Teamwork and Cooperation: Cooperates with others to accomplish common goals.
• Persuading and Influencing: The capacity to persuade, convince and influence others for the purpose of achieving desired results.
• Leading Change: Continually seeks and encourages others to see opportunities for new and innovative approaches to solving organisational problems.
• Trust and Integrity: Shows sincerity, honesty and consistency in words and actions. 
• Self-Driven: Able to operate independently when necessary, and complete goals with minimal oversite.