Senior Specialist: (Cyber Defence) System Support at MTN

Mission/ Core purpose of the Job: 
MTN is an emerging market mobile operator at the forefront of technological and digital changes. We deliver a bold, new digital world to our customers across Africa and the Middle East – one of the world’s fastest-growing regions for mobile telecommunications. We believe everyone deserves the benefits of a modern connected life.

With the changing global business landscape, cyber risks organisations face are on the rise. If these cyber risks are not correctly managed, new vulnerabilities could compromise customer data confidentiality, integrity and availability, ultimately affecting the performance of networks and information systems.

To proactively manage our cyber risk exposure, MTN Group has established a Cyber Security Operations Centre (CSOC). The mission of the CSOC is to improve the security posture of the Group against the threats it faces as a consequence of its business activity in the cyberspace by helping to prevent, detect, mitigate and respond to cyberattacks and by acting as the cyber-security information exchange and incident response coordination hub for all the OPCOs.

Key responsibilities:

Systems Support

• Provide technical SIEM, EDR, Vulnerability Management expertise to tier one, two and three OpCos. .
• Administer devices deployed on MTN networks and enforce of their connectivity to the Cyber Defence systems.
• Perform architecture maintenance and management of the necessary updates, both in terms of software and rules.
• Provide second level technical support for all Cyber Defence systems and software components.
• Troubleshoot, and resolve any reported problems on the Cyber Defence systems at OS and application level.
• Perform application performance tuning on the Cyber Defence systems.
• Lead and participate in efforts to implement application updates to include upgrades, patches, and new releases.
• Plan and coordinate testing of changes, upgrades, and new services, ensuring Cyber Defence systems will operate correctly in current and future environments.
• Implement failover, high availability, disaster recovery, business continuance processes where required.
• Collaborate with hardware, OS, DBA technical teams to ensure proper integration of the environment.
• Interact with users and evaluate vendor products where required.
• Liaise with vendor support on all issues.
• Implement version control.
• Implement process automation, best practice, technology efficiency, and effectiveness.
• KPI: Ensure the efficient and effective delivery of Cyber Defence Intelligence services for MTN Group and its OpCos.

General Operations

• Perform allocated tasks according to Standard Operating Procedures (SOP) or instructions.
• Assist and provide support to colleagues with executing required tasks and activities.
• Resolve queries timeously or escalate to relevant stakeholder(s).
• Daily monitoring and maintenance activities of the Cyber Defence systems.
• Assist in the day-to-day operations of the Cyber Defence function.
• Conduct effective document management, including accurate electronic and/ or paper filing systems.  
• KPI: Ensure work is delivered in a professional and efficient manner.

Reporting

• Extract the necessary raw information to elaborate the relevant technical reports.
• Provide information as appropriate for reports specific to area of responsibility on daily/ weekly/ monthly basis.
• File, archive and retrieve documents as and when required.
• Maintain and update records and systems as required.
• Retrieve supporting documentation and records to facilitate and support query resolution.
• KPI: Ensure reporting requirements are complied with and accurate information is disseminated to support specific decisions or actions.

Minimum Requiremnts:

Education:

• Three year tertiary qualification in Computer Engineering or similar

Experience:

• 3 years of relevant work experience in system support.
• High level scripting capabilities.
• Good knowledge and demonstrated troubleshooting abilities on connectivity issues due to
• firewall, load balancer, proxy, and others.
• Experience in administration of SIEM, EDR and Vulnerability Management tools.
• Experience in the design and implementation of new use cases.
• Experience in supporting permanent improvement of use cases based on feedback loops.

Other

• Fluent in English
• Knowledge of French will be advantageous
• Multi-country operations oversight experience
• Willing and flexible to travel within Africa and Middle East
• Understanding of general regulatory requirements in the telecom industry as it relates to
• SIEM Intelligence
• Global mindset to service worldwide operations
• Telecommunications industry experience would be beneficial