Senior Specialist Digitization and Programming SSA at DHL

Role Context

• The Digitalization Manager is responsible for driving digital transformation initiatives within the Sub-Saharan Africa (SSA) region. This role involves developing and implementing digital strategies, managing digital projects, and fostering a culture of innovation. The Digitalization Manager will play a key role in enhancing operational efficiency, improving customer experiences, and supporting the organization’s strategic goals through digital solutions. Programming for dashboards and power platforms. 

Key Responsibilities

Digital Strategy and Planning:

• Develop and implement the digital transformation strategy for the SSA region in alignment with global objectives.
• Programming of solutions based on business requirements 
• Conduct market analysis and assess digital trends to identify opportunities for innovation and growth.
• Collaborate with country, regional and global teams to ensure the alignment of digital initiatives with business goals.

Project Management:

• Lead and manage digitalization projects from conception to completion, ensuring timely delivery and within budget.
• Develop project plans, set milestones, and monitor progress to ensure successful implementation.
• Coordinate with cross-functional teams, including IT, marketing, operations, and finance, to achieve project objectives.

Innovation and Continuous Improvement:

• Foster a culture of innovation by promoting the adoption of new technologies and digital tools.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Stay updated on emerging digital trends and technologies to drive continuous improvement.

Stakeholder Engagement:

• Engage with key stakeholders, including senior management, regional teams, and external partners, to drive digital initiatives.
• Communicate project status, challenges, and successes to stakeholders, ensuring transparency and alignment.
• Build and maintain strong relationships with external vendors and technology partners.

Change Management:

• Develop and implement change management strategies to ensure smooth adoption of digital initiatives.
• Conduct training sessions and workshops to educate employees on new digital tools and processes.
• Address resistance to change and provide support to teams during the transition to digital solutions.

Data Analytics and Insights:

• Leverage data analytics to monitor and measure the impact of digital initiatives.
• Generate insights and reports to support data-driven decision-making and strategic planning.
• Ensure data integrity and security in all digital projects.

Compliance and Risk Management:

• Ensure digital initiatives comply with relevant regulations and organizational policies.
• Identify and mitigate risks associated with digital projects, including cybersecurity threats and data privacy concerns.

Qualifications - External
Minimum Requirements

Education & experience

• Bachelor’s degree in Business Administration, Information Technology, Digital Marketing, or a related field.
• Professional certifications in project management (PMP, PRINCE2) or digital transformation are highly desirable.
• Programming qualification

Skills 

• Minimum of 5-7 years of experience in digital transformation, project management, or a related role.
• Strong knowledge of digital technologies, platforms, and tools.
• Proficiency with Microsoft Power Platform, Python, and SQL.
• Excellent project management skills with a proven track record of successfully delivering digital projects.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Ability to manage multiple projects and priorities in a fast-paced environment.