Senior Specialist Finance Business Transition at MultiChoice

Purpose of the Position

• Multichoice Finance is seeking to onboard and centralise finance processes from our African businesses into our Finance Shared Services Centre (FSSC). We are seeking individuals to act as the Financial Shared Service transition specialists for this onboarding journey into Finance Shared Services. This role will support local Finance teams in the project milestones, coordinate processes migration including: data preparation; support trainings provided to the local teams; support knowledge transfer to FSS (including development of process documentation); participation in the system tests and go-live activities. Effect project change management for all finance transformations.

Key Performance Objectives

Tasks

Operational delivery

• FSS Single Point of Contact for transition with local Finance teams by process
• Document Fit Gaps issue log per country and escalates issues
• Document gaps reduction solution and retained gaps procedures
• Document local use cases for validation
• Coordination of the process migration from local Finance to FSS
• Support/set objectives for the FSS team for the stabilization phase, monitoring of the progress and implementing required actions
• Support the FSS Managers in setting objectives for the FSSC teams and monitoring of the progress, training the team if required
• Work closely with management to prioritise business and information needs
• Monitoring of the backlog (if any) and managing the clearance of the open items
• Ensuring the completeness of the process documentation after the transition
• Responsible for current and future business requirements being comprehensively mapped
• Own the delivery of knowledge transfer activities - to ensure appropriate levels of knowledge for new services to key operational teams are in place
• Spotting any transition-related issues and creating effective solutions to resolve them swiftly

Technology Management

• Keep abreast of technology related best practice for finance and share this information across the Shared Services environment
• Work with finance business architects and technology solution architects to ensure that technology is leveraged to drive improvements across Shared Services

Relationship/Stakeholder Management

• Develop and manage relationships with all supported business units, insourced and outsourced
• Proactively support stakeholders and look for additional, value adding, ways to help them
• Maintain a customer-focused, “can-do”, positive attitude to deliver excellent services to customers and business partners
• Explain complex, technical and process details in terms that customers and business partners understand, when necessary
• Build effective professional relationships (for self and the team) and establishing the team’s credibility to inspire admiration among business partners
• Manage expectations (of team and customers alike) and strive to keep commitments and/or promises

Benchmarking and applying Best Practices

• Apply and keep abreast of continuous improvement techniques (such as LEAN), efficiency and effectiveness attributes of world class processes and performance metrics of an E2E process
• Assess and benchmark the performance of the Shared Services unit
• Assess performance against best practice metrics

Governance & Reporting

• Provide regular updates and reporting on performance of the sub process(es)

People Management

• Conduct workshops to provide staff members with information on any major changes in the company, such as new financial protocols or policies
• Keep all parties involved with the transition updated on its progress

Qualifications

• Degree in Finance, Computer Science, Industrial Engineering or related with a Post Grad qualification being advantageous
• Business Analysis qualification is an added advantage
• Project management qualification is an added advantage
• Lean Six Sigma certification is an added advantage
• SAP certification is an added advantage

Experience

• 5-8 years’ experience in a similar role, within a large corporate or consulting environment
• Specific experience working with a large finance team/Finance Shared Services
• SAP experience
• Experience in transition finance processes to Share service
• Africa experience an added advantage

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching

Technical Competencies

• Business Intelligence Tools
• Business Analysis
• Customer Relationship Management (CRM)
• Governance and Legislation
• Reporting
• Project Management
• Ms Office
• Change Management
• Process Improvement
• Process design
• Facilitation skills
• Presentation skills
• SAP technical knowledge & experience
• Testing and documentation (test scripts, test cases, etc.)
• Technical and functional knowledge/experience of processes and related systems (incl. interfaces)