Senior Specialist: FTTX Supplier Management at Vodacom

• Major focus is to improve delivery times on 3rd party networks for Vodacom orders
• To manage end to end the supplier interactions across the full delivery chain for FTTX orders
• Monthly target setting and trend monitoring per network provider.
• Conduct supplier performance review meetings to ensure progress against targets and work to remove blockers.
• Identify, summarise and report back performance and blockers to Service Delivery EHOD.
• To ensure data integrity on all databases across which FTTX orders are delivered and monitored.
• External supplier interactions (contractual and commercial), such as 3rd party Fibre Network Operators

Stock Management

• Stock control: includes Critical path creation and maintenance on Device change overs.
• Ensuring stock levels of FTTH are monitored and maintained and that customer experience continually monitored and improved within the Service Delivery journey

Reporting

• Analyse all relevant data and be able to prepare the necessary presentation for key stakeholders

Stakeholder Management

• Represent Service Delivery in joint teams focused on improving delivery process and systems as well in new product launches or improvements.

People Leadership

• Ensure that effective people leadership is applied to successfully deliver against the job objectives in this role even though the staff report to other line managers/departments
• Live the values of the SPIRIT of Vodacom

The Ideal Candidate For This Role Will Have

• Matric essential and
• Relevant 3 year Degree or National Diploma essential
• T3/S4/N6 National Diploma
• 3 Technical Qualification (e.g. engineering)
• Minimum of 5 years proven experience in supplier and stock management experience essential
• Inclusive of a minimum of 2 years' people leaders (essential)

Experience In The Fixed Telecommunications Field Essential

• Project Management
• Customer facing experience
• MS Office
• Conflict Management
• People Management
• Supplier Management
• Stock Management
• Interpersonal skills
• Presentation skills