Senior Specialist - Partnerships at MultiChoice

Key Accountabilities:

Integration management

• Work closely with external partners and internal teams to ensure the smooth integration of partner services into MultiChoice’s streaming products.
• Monitor integration success rates and key performance indicators (KPIs), providing detailed reporting and recommendations for improvement.
• Liaise with internal technology and product teams to ensure that integrations meet both company and industry standards. Provide feedback and propose solutions for streamlining technical processes.
• Identify and implement action plans to improve integration processes, enhance partner performance, and resolve issues efficiently.
• Stay updated with industry trends and ensure that integration processes are in line with evolving best practices and technological advancements.

Partner Relationship Management

• Foster strong working relationships with partners to ensure their long-term success and align their offerings with the needs of the streaming product.
• Serve as the primary point of contact for partners, addressing their needs and ensuring their technical and business requirements are met.
• Regularly review partner performance and provide insights based on data-driven analysis, ensuring alignment with KPIs and business objectives.
• Tailor the partnership approach for different partners, ensuring their unique needs are addressed and that the relationship is optimized for long-term success.

Analytics and insights

• Define and implement monthly exco reporting
• Develop and maintain real-time dashboards that track key metrics for each partner, including integration success rates, uptime, user acquisition, retention, and revenue contribution.
• Analyse trends from integration performance and user behaviour to identify opportunities for improvement, new partner features, or expansion of services that will benefit both MultiChoice and its partners.
• Use analytics to continuously refine and optimize the integration workflow, improving efficiency and reducing friction points between MultiChoice and partners.
• Utilize forecasting models to predict future performance of partner integrations, guiding strategic decisions on scaling partnerships and planning for future growth.

 Qualifications:

• Bachelor’s degree in business, Information Technology, or a related field.

 Experience:

• 5-8 years of experience in partnership management, product integration, or similar roles.
• Strong understanding of the streaming and OTT platform ecosystem.
• Experience working with technical teams on integration projects.
• Proven ability to analyse data, track metrics, and improve processes.