Senior Specialist: Technical Services at Liberty Group South Africa

Purpose

To provide advice in the development & implementation of planning & associated processes, methods and techniques; enabling the maintenance & support of the use of non-production environments through the provisioning of data, test packs & batch runs.

Minimum Experience

3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level

Minimum Qualifications

Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Generic Management

Additional Minimum Qualifications

Outputs

Process

• Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.

• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Advise on and maintain mainframe data files in development; creating new files and modify existing files as per user requirements.
• Effectively execute batch jobs in the non-production environments; on request and to simulate production schedules.
• Extract or copy data for use by development and testing resources and maintain the viability of data by doing refreshes and re-extracts.
• Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
• Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
• Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.

Customer

• Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.

Finance

• Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.

Learning and Growth

• Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.

Governance

• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Competencies

Liberty Values

Technical Competencies

• IT Systems (Proficient)
• Trouble Shooting Ability (Proficient)
• Technical Analysis (Proficient)
• Data Management (Proficient)
• Research and Information Gathering (Intermediate)

Behavioural Competencies

• Professional/Technical learning (Intermediate)
• Analytical Thinking (Intermediate)
• Relationship Management and Networking (Intermediate)