Senior Specialist: Value Added Services at Absa South Africa

Job Summary

• To provide advice and support in practice formulation and associated best practice improvement tactics; enabling the provision of specialist value added service expertise.

Job Description

Sourcing and Commercial enablement of New Services and Service Providers:

• Create an effective Value Added landscape by recruiting and onboarding suppliers / services which will maximize benefit to other products via embedment and bundling services into packs to be added to customers.
• Identify opportunities to drive customer awareness of the bundled products by effectively managing delivery channels supported by Marketing.

Stakeholder Management:

• Develop effective business relationships with external service providers through the management of commercial and SLA agreements in conjunction with Rewards, VAS and Non-banking benefits operational area.
• Responsible for service monitoring from service providers and monitor client experience to gain customer insight.

Product Management:

• To assimilate huge amounts of information – feedback from clients, quantitative data from web analytics, research reports, market trends and statistics in conjunction with internal and external service providers, supplying accurate and concise reports to know the market, service providers and customer needs, and then mix all that information to design and source relevant products.
• Drive innovation around the product development and management cycle

Pricing and Financial Reconciliation:

• Negotiate pricing with suppliers by following approved governance processes, in conjunction with Head: Middle Office & Non-Banking Enablement. Engage with Finance to ensure correct payment of fees to external service providers

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)