Senior Supervisor at Bidvest Prestige

Overview:

• We are seeking a dynamic and experienced Senior Supervisor to join our hospitality team. The ideal candidate will have a strong background in the hospitality industry, with proven experience in managing and leading a team of hospitality staff. The Senior Supervisor will be responsible for overseeing the daily operations of the hospitality department, ensuring smooth and efficient service delivery, and maintaining high standards of customer satisfaction.

Responsibilities:

• Supervise and lead a team of hospitality staff, including training, scheduling, and performance management.
• Oversee the daily operations of the hospitality department, ensuring all standards are met and exceeded.
• Monitor and improve customer satisfaction levels through regular feedback and customer engagement.
• Handle customer complaints and issues in a professional and timely manner.
• Assist in the development and implementation of procedures and policies to improve overall department performance.
• Ensure compliance with health and safety regulations and company policies.
• Maintain a positive and professional attitude at all times, setting a positive example for the team.

Requirements:

• 3+ years of experience in the hospitality industry, with at least 1 year in a supervisory or managerial role.
• Strong leadership and communication skills.
• Ability to work in a fast-paced and high-pressure environment.
• Excellent customer service skills, with a focus on exceeding customer expectations.
• Knowledge of health and safety regulations and compliance requirements.
• Proficiency in Microsoft Office and other relevant software applications.
• Certification in hospitality management or related field is a plus.