Latest Jobs at Discovery Limited

Job Purpose

• The Restaurant Manager is responsible for leading and optimizing operations at The Forum Cuisine and Forum Express to deliver exceptional guest experiences, operational excellence, and financial performance. This role combines strategic oversight with hands-on leadership to ensure compliance with health and safety standards, drive service quality, and foster a high-performing team culture. The ideal candidate brings strong hospitality expertise, culinary knowledge, and a passion for innovation.

Key Responsibilities of the role

(Not limited to:

Operational Leadership

• Lead and oversee day-to-day restaurant operations, ensuring smooth opening and closing procedures.
• Coordinate and streamline communication between Front-of-House (FOH) and Back-of-House (BOH) teams.
• Monitor service flow, food quality, plating standards, and overall presentation to uphold brand expectations.
• Maintain a clean, organized, and fully operational environment at all times.
• Collaborate with culinary teams on menu development, seasonal offerings, and product innovation.

Team Management & Development

• Recruit, onboard, train, and schedule staff to support operational requirements.
• Provide leadership, ongoing coaching, and performance evaluations to develop team capabilities.
• Manage staff uniform procurement and name badge distribution.
• Foster a positive, inclusive, and collaborative work culture that encourages engagement and excellence.
• Address performance issues, resolve conflicts promptly, and ensure consistent enforcement of company policies.

Guest Experience

• Uphold a guest-first culture that ensures superior customer service at every interaction.
• Address and resolve guest concerns or complaints promptly and professionally.
• Gather, analyze, and act on customer feedback to drive continuous service improvements.
• Ensure the dining environment is welcoming, comfortable, and memorable for all guests.

Financial Management

• Monitor and manage daily sales, operating expenses, and budgetary performance.
• Lead budgeting processes and control labor, food, beverage, and utility costs.
• Analyze financial reports and key performance indicators to optimize profitability and efficiency.
• Oversee POS (GAAP) system performance, updates, and compliance.
• Manage payroll, tip reporting, and financial reconciliation processes.
• Implement cost-control initiatives while maintaining high-quality standards

Inventory & Supply Chain

• Oversee food, beverage, and supply inventory to ensure optimal stock levels.
• Conduct regular inventory checks, reconciliations, and waste reduction initiatives.
• Source and order products from approved vendors while maintaining cost-effective purchasing practices.
• Maintain strong vendor relationships to ensure consistent supply and service reliability

Health, Safety & Compliance

• Enforce strict adherence to food safety, hygiene, and sanitation standards.
• Ensure compliance with all local health regulations, permits, and licensing requirements.
• Conduct regular safety inspections and staff training sessions.
• Maintain comprehensive and accurate documentation for audits and regulatory inspections.

Marketing & Innovation

• Develop and promote monthly specials, seasonal campaigns, and limited time offers.
• Monitor industry trends and evolving customer preferences to inform menu and service updates.
• Collaborate with the marketing team to strengthen brand visibility, engagement, and customer loyalty.

Administration & Reporting

• Maintain accurate and up-to-date records of sales, inventory, staffing, and operational activities.
• Compile a bi-annual tangible incentive measure report.
• Prepare and present monthly operational, financial, and performance reports.
• Manage reservations, POS systems, and restaurant management software to ensure operational efficiency.

Work Experience

• 5-8 years in restaurant or hospitality operations management
• Proven experience in managing both FOH and BOH operations with a strong culinary background

Education / Qualifications / Accreditations with Professional Body

• Diploma in hospitality management or equivalent qualification
• Demonstrated experience in restaurant operations with culinary exposure

Technical Skills or Knowledge

• Comprehensive knowledge of food safety, hygiene practices, and regulatory compliance
• Proficiency in POS systems and restaurant management software
• Strong leadership and team development
• Excellent communication, conflict resolution and interpersonal abilities
• Proficient in Office365 suite and related tools
• Ability to excel in a fast-paced, customer- centric environment
• Exposure to menu development and innovative hospitality trends

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Key Purpose of the role

• The successful candidate will be responsible for the analysis of data, generating reports, automation of reports and processes and monitoring potential data loss.

Job Category

The successful individual will be required to but not limited to the following key outputs:

• Data coordinating and analysis on information retrieved / received.
• Create and maintain reports that are required by various parties.
• Ensuring quality of delivery.
• Assist and work closely with other MIS Analysts, MIS Manager and external MIS areas.
• Assisting with compiling and maintenance of daily, weekly and monthly reports Key Outputs.
• Assisting with ad-hoc reports for relevant teams.
• Creating follows up and feedback of Surveys.
• identity and highlight opportunities for improvement in any project / processes.
• Writing necessary SQL scripts for extracting data to support any required needs.
• Writing necessary Power BI scripts for extracting data to support any required needs.
• Compiling necessary Power BI dashboards to support any required needs.
• Assisting with operational reporting and where necessary specifying new reporting requirements.
• Example cases: Cognos reports, Excel reports, SQL reports, Office.com, Power BI and dashboards.
• Challenge business in their thinking, especially to understand the intent of the business Requirement.
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions.
• Setting up database for Power BI reports
• Creation and maintenance of Power BI reports

Competency

The successful candidate will be required to display the key competencies:

• Analysis, judgment and problem-solving skills are essential
•  Planning and organizational skills must be well honed.
• Must be able to control own work effort. Tolerance of Stress.
• Must be a Team player.
• Strong Communication skills.
• Must display tenacity and drive to accomplish tasks.
• Must be able to work and manage deadlines.
• Ability to Operate in a pressurized environment.
• Liaise with Other MIS departments for obtaining relevant data and prioritizing data requests.
• Produce Management reports.
• Ability to present and interpret reports.
• Attention to detail.

Personal Attributes and skills:

• Own insured transport, cellphone and driver’s license
• Willingness to undertake business travel across South Africa
• Assertiveness
• Self-confidence
• Honest and ethical
• Resilience
• Perseverance
• Able to manage stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Disciplined
• Able to influence and negotiate
• Persuasive
• Able to manage stress and stressful situations
• Results driven
• Ability to work independently without supervision
• Self-Discipline
• Able to influence and negotiate
• Persuasive
• Build strong relationships
• Use own initiative
• Decisiveness

Qualifications and Experience:

Essential:

• Tertiary qualification.
• Stats / Math’s / Computer Science an advantage.
• BSC Computer Science / ITDegree advantageous.
• Proficiency in Office 365, Advanced Excel, PL SQL, MS SQL Server, A minimum of 2 years’ Power BI         experience in setting up, creating and maintaining is essential.
• Minimum 3 years’ work experience in similar roles.
• Statistical analysis ability.