Senior System Engineer Open Text (ECM) at SWAROVSKI

Here at Swarovski, our people sparkle just as much as our products. Come and join us as a Senior System Engineer Open Text (ECM) where you will get a chance to work in a rewarding role within a diverse team with dynamic strengths. Be part of a truly iconic global brand, learn and grow with us.

ABOUT THE JOB

• As a Senior System Engineer, you will play supportive role in maintaining and building up the IT expertise within Swarovski. Your main duties will be the following:
• Running the OpenText solution landscape
• Installing software patches and system upgrades
• Fine-tuning and configuration of ECM system
• Deployment of changes to the system
• System monitoring to ensure the functionality, stability, and performance of the system
• Alignment with solution provider for root cause analysis, develop improvement solutions
• Resolving assigned incidents within SLA
• Proactively identifying and resolving problems in order to prevent faults occurring
• Maintaining effective communication channels with all involved parties (e.g. preprocess and document information  for 3th level support)
• Application operation tasks like Monitoring, Support, Change & Configuration Management, interface maintenance.

ABOUT YOU

• A motivated talent, who brings along the following background:
• Degree in IT related field of studies
• OpenText application knowledge (Content Server and content suite core modules, Archive
• Center, Extended ECM  for SAP solutions, Archiving and Document access for SAP,
• Directory Services, Imaging Enterprise Scan &  document pipelines, Enterprise Connect,
• Blazon Rendition Server)
• Windows Server administration basics
• Oracle 12c and SQL basic knowledge
• Problem-solving skills and solution-oriented mindset
• Flexible collaborator and team player presenting strong communication skills
• Fluent in English speaking and writing