Senior Technician: LIMS (Internal & External) - Hay Level 14 (C3) at NECSA

PRINCIPAL ACCOUNTABILITIES

SYSTEM SUPPORT AND MAINTENANCE

• Provide day-to-day technical support for the Laboratory Information Management System (LIMS).
• Perform system updates, configurations, and routine maintenance to ensure optimal performance.
• Keep abreast with technology.
• Troubleshoot and resolve technical issues related to LIMS functionality.

USER SUPPORT AND TRAINING

• Assist laboratory staff in navigating and using the LIMS effectively.
• Conduct user training sessions and create user guides or documentation as needed.
• Respond to user requests and resolve queries promptly.

DATA MANAGEMENT

• Ensure the accuracy, integrity, and security of data within the LIMS.
• Manage data entry, import/export processes, and system-generated reports.
• Monitor data workflows to ensure compliance with regulatory requirements (e.g., GLP, cGMP, ISO standards).

SYSTEM DEVELOPMENT AND OPTIMIZATION

• Collaborate with laboratory and IT teams to identify opportunities for system improvements.
• Assist in the testing and implementation of LIMS updates and new features.
• Customize system configurations to align with laboratory requirements.

DOCUMENTATION AND REPORTING

• Maintain detailed records of system changes, issues, and resolutions.
• Generate routine and ad hoc reports for laboratory management.
• Document system processes, procedures, and workflows for internal use.

GOVERNANCE, RISK & COMPLIANCE

• Pharmaceutical standards and compliance requirements regarding equipment, as well as knowledge of 21CFR compliance.
• Provide input to the QC Department for improvement of compliance systems on equipment using the LIMS system.
• Liaise with the approved supplier for maintenance of the LIMS system.
• Coordinate and initiate risk/ impact assessments and plans to address LIMS deficiencies.
• Manage the implementation of change controls and processes related to LIMS.

QUALIFICATIONS AND EXPERIENCE

• National Diploma /Bachelor’s degree in Chemistry or Microbiology, Information Systems, or a related field
• Minimum of 5 years’ technical experience working with Laboratory Information Management Systems as a LIMS Administrator with certification for:
•  LIMS Administration or equivalent
• LIMS Basic Programming or equivalent
• SQL certification or equivalent
• Crystal Reports certification or equivalent
• Minimum of 3 years of experience in laboratory operations
• Knowledgeable on cGMP/PICs regulations/guidelines related to laboratory software
• Must be medically fit to qualify as a radiation and chemical worker.
• Must be capable of working under limited supervision, able to evaluate operating conditions, and exercise sound judgment and problem-solving skills.
• Self-motivated, willing to learn beyond production activities.
• Must be prepared to work overtime and inconvenient hours.