Senior Technician: Quality Compliance (Hay Level 13/C2) at NECSA

Key Performance Areas:

Financial Recovery and Sustainability

• Respond to customer requests for proposals/quotations, the capturing of product/services specifications, purchase orders, sample registration (Job Cards) and invoicing (TI) - includes overseeing receipt and registration of customers goods, transfer of Job cards to laboratory as well as regular reporting of performances; on an as and when required basis.
• Perform assigned supporting roles for tender bids, the invoicing associated with none-routine types of work (often long-term contracts) and keeping records to ensure adequate and timeous responses for RFQ and tender bid proposals. Inform the supervisor of any deviation from normal conditions.
• Contribute to services and products costing improvement by reviewing aspects of pricing framework (including benchmarking against competitors) to ensure that prices are competitive. Scheduling and coordination of job cards for RP work including invoicing thereof.
• To assume the function of facility coordinator as defined in SHEQ-INS-4150 including management of event management process software on behalf of all the labs.

Profitable Commercial Enterprises

• Contribute to an effective Customer Acquisition (Sales Pipeline Creation) plan to increase customer base as well as market share through assigned activities (including services branding events, fact sheets, visitations, sales calling, and other promotional) conducted/required by CTS.
• Contribute to implementation and maintenance of effective cost recovery system/method, maintain and improve internal and external business processes and communications/reporting in order to ensure efficiency and good stakeholders and customers relations.
• Produce reliable results of literature and feasibility studies in analytical application of identified technologies and/or markets and submitting reports for approval by line management as per indicate scope of work and given timeframes.
• Capturing of necessary data and information required for routine management reporting as guided in an approved information/records keeping system.
• Ensure constant availability of the assigned customer services by performing assigned quality control/assurance support work including capture, analyse and respond to customers complaints, and informing the Section Head of any deviation from normal conditions.

Business Continuity and Efficiency

• Contribute to internal audits, surveys, risk assessments and self-inspections to verify level of compliance/conformity to all relevant and applicable legislation and standards. 
• Perform assigned supporting roles for NIL compliances/regulatory matters and keeping records to ensure adequate and timeous responses for complaints, inspections, and non-conformances, raised at NLS and facilities levels.
• Participate in the development, implementation and maintenance of ISO Quality Management System for the business unit including adherence to prescribed related protocols, instructions and standard operating procedures.
• Contribute in preparation of new CTS documents (SOP) and applicable ISO quality documents and review of existing ones.
• Coordinate monthly statistics for BBS, Safety Culture and NNR compliance correspondence matters. Also conduct own observations.
• Coordinate scheduling and execution of all applicable regulatory inspections and audits(i.e OHS,NNR,HAS,etc)
• Coordinate correspondences between all the labs including those related to consultancy services and regulatory bodies to ensure that responses are done on time and correctly.

Talent Excellence and High Performance Culture

• Successfully complete advanced admin/technical development work without immediate supervision, and coach junior colleagues and Admin personnel on integrated functions to ensure their increased insight and correctness of their work.
• Performance contracting and ongoing work assessment for self and identified personnel, including training/supervising of employees assigned for the specified roles as required.
• Perform any other reasonable tasks as assigned by direct line supervisor including training of personnel on standard operating processes and use of software.
• Organise events for NLS Departments such as (meetings, marketing, training and social) and type minutes.

Minimum Qualifications and Experience:

• BSc. in Natural Sciences with Chemistry and /or Physics up to the third year.
• At least 5 years’ experience in working as a compliance technician in relevant analytical laboratory environment.
• At least 2 years of experience as a SANAS Technical Signatory on accredited methods is recommended.
• Legible for registration as a Natural Professional Scientist.
• Legible for training in Chemical and Radiation Safety.