Vacant Jobs at Telkom

Core Description

• Developing and increasing the carrier business sector and implementing solutions as designed and planned. Improve Customer value propositions across the service delivery value chain required to deliver the end-to-end Carrier Development customer value propositions.

Job Responsibilities

• Grow the carrier & global business portfolio revenue in line with business plan objectives.
• Implement existing programmes and proactively identify gaps and opportunities across the Marketing Mix 
• Develop and Implement Customer Value Propositions and solutions across the Carrier Development, in collaboration with relevant stakeholders.
• Understand market dynamics/ trends and competitor activities, and their impact on the Openserve segments and align/ review and implement activities accordingly
• Interpret business plan and conduct planning sessions
• Draw and maintain an account plan for each client, informed by an understanding of the client’s strategy and objectives.

Core Competencies

Functional Knowledge/ Skills

• Telkom Procedures; Business Processes; Marketing; Management Tools; Performance Analysis; Telkom Policies; Market Trends; Business Management; Telecommunication; Market Forces; Telecoms Regulatory; Environment; Telkom Solutions, Offers, Product & Services Presentation Techniques; Team Management; Conflict Management; Communicating; Project Management; Report Writing technique; Business Acumen; Decision Making; Problem Solving

Competencies (Behaviour)

• Business Orientated; Decisive; Open Mindedness; Proactive; Customer Focussed; Supportive Conceptual Ability; Information Capacity; Motivational Capacity; Creativity

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience

Additional Information

Qualifications and Experience:

• Qualifications preferably in Marketing/ Business/ Market Management or related field.
• Experience preferably in Marketing/ ICT (Telecommunication)/ business strategy and/or analysis/ Technical Product Development, of which 2 years should be customer facing/ consulting to external Marketing environment.

Special Requirements

• Valid Drivers license
• Willing to travel
• Willing to work long hours

Physical Requirements

• None

Key Stakeholders

• Product House
• Portfolio value chain (Sales, Pre Sales, Bid management, Project management, other channels, etc.)
• Telkom (and subsidiaries) Business Sales, Support and Customer Portfolio Management
• Telkom Solution Business
• Telkom Business Mobile
• Data Centre Operations, including Telkom Internet Operations
• Wholesale & Networks (TPD, TI, Wholesale, NNOC)
• Commercial
• Procurement
• Regulatory and Legal Services
• Finance (pricing, costing, revenue management)
• External Customers
• Suppliers/ Vendors/ Partners
• TGIT

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Core Description

• Responsible to manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity. Plan, record and manage the existing and ongoing utilization and revenue generating potential of International Submarine Cable facilities and connectivity. 
• Provide Global Capacity solutions and support to the Wholesale Marketing and Sales groups to ensure optimal benefits for Telkom in its submarine cable capacity decisions.
• Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity. Perform the Submarine Cable Network Administrator (NA) functions for which Telkom has been awarded the contract.

Job Responsibilities

Perform the Submarine Cable Network Administrator function (65%)

• Commercial records, C&MA contract interpretation and contract policing
• Establish necessary systems, processes, rules to perform the NA function
• Support submarine cable WG's on transmission technology, routing, assignment, interface and
• Design, establish & perform consortium upgrade calculators
• Establish and manage all aspects of the consortium transmission plans of the submarine cable networks

Responsible for the integration and execution of business drivers and key business objectives (10%)

• Build relationships with relevant stakeholders by building and managing internal and external customer relationships
• Obtain required information from key role players
• Manage, evaluate and execute purchases and leases of international submarine cable capacity and connectivity
• Plan, record and manage the existing and on-going utilization and revenue generating potential of International Submarine Cable facilities and connectivity
• Plan, perform, contract and manage international trading (purchasing & selling) of submarine cable capacity & connectivity
• Implement and contribute to Business Plan & design operational plan for environment

Manages people performance and development (20%)

• Identify targets & goals for environment
• Set and manage performance of section
• Ensure quality & timelines are met
• Drive implementation of solutions
• Monitor and measure success
• Apply performance measures and incentives in a fair and equitable manner
• Compile and execute Human Capital plan
• Provide people management to the team
• Compile human capital plan and work force planning
• Provide appropriate training and development initiatives
• Establish conducive work environment
• Provide team leadership by providing targets and measures for productivity and increased revenue flow
• Establish an enabling work environment and culture for optimum staff performance
• Enable employee satisfaction measures
• Motivate, lead, guide and mentor staff

Manages finances (5%)

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Processes; Legal Procedures; Global Capacity Business; Financial Management; Planning; Processes; Problem Solving; International Network Infrastructure; International Protocol

FUNCTIONAL SKILLS

• Planning; Decision Making; Problem Solving; Interpersonal; Communicating; Negotiation Techniques; Analytical

ATTITUDES/ LEADERSHIP COMPETENCIES

• Business Leadership; Market Leadership; Organizational Leadership; Personal Leadership; Thought Leadership; Values Aligned with Telkom Values (CHART)

Certifications

• None

Education

• NQF 7: 3 year Degree in Engineering or Telecommunication

Experience

• 7 years experience, of which at least 2 years on supervisory level

Additional Information

Qualifications:

• Degree in IT/ Engineering, Computer Sciences OR BComm in Engineering or Telecommunication.

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Wholesale Marketing and Sales

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Core Description

• Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units. Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy.
• Manage integrated communications plans across all channels. Apply Communication industry Best Practices and to build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy.

Job Responsibilities

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units (35%)

• Communications strategy and plans obtain inputs from SME's and ensure implementation and feedback to all relevant stakeholders.
• Position and implement the Retail and Commercial media relations portfolio and strategy.
• Drive and implement a highly impactful Brand & Product communication campaign.
• Develop, implement and maintain all external communication PR strategies related to Products & Brand.
• Interface with Business Units and divisions to understand strategies, plans, timelines and operations.
• Manage Communications Policies, Processes and guidelines: approvals and sign-offs of strategy, content and key messaging.

Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy (30%)

• Obtain required information from key role players.
• Drive implementation of solutions.
• Monitor and measure success.
• Proactively manage and co-ordinate to media relations.
• Receive external information, conduct research, surveys and log media queries.
• Manage critical aspects related to the Science of Communication e.g. strategy, plans, key, messaging and evaluation criteria.

Manage integrated communications plans across all channels (15%)

• Implement the crisis communication strategy.
• Analyse internal and external environment.
• Communicate strategy to relevant role-players.

Apply Communication industry Best Practices (10%)

• Manage Communications Channels and evaluate efficiency and effectiveness of the channel.

Build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy (10%)

• Partner with relevant internal & external stakeholders to improve service delivery.
• Build and manage strategic customer partnerships.

Core Competencies

FUNCTIONAL KNOWLEDGE

• Business Processes; Journalism; Financial Management; Communication; Problem Solving

FUNCTIONAL SKILLS

• Photography Techniques; Planning; Writing; Decision Making; Problem Solving; People Development

ATTITUDES/ LEADERSHIP COMPETENCIES

• Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
• Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
• Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
• People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
• Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications

• None

Education

• NQF 8: Honours Degree

Experience

• 7 Years relevant experience, of which at least 2 years on management level

Additional Information

Qualifications: 

• NQF 8: 4-year Degree in Marketing/ Sales or Commerce.

Special Requirements:

• Excellent command of both written and spoken English and journalistic practice.
• Excellent business writing skills.
• Proven experience/ knowledge of Communication Management.

Special Requirements

• Valid Drivers license

Physical Requirements

• None

Key Stakeholders

• Media (Print, Electronic, Face to face, Audio-visual)
• Business Units

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Core Description

• Responsible to define the segment marketing strategy relevant to the allocated segment and is responsible for growing market share, NPS, brand consideration, the customer base and increasing ARPA. The role of a segment manager is to develop and deliver on the segment P&L target.

Job Responsibilities

• Leadership profiling through internal channels (staff focused) and external. 
• Managing and developing the 147 Infinity Thought Leadership platform.
• Responsible for on- boarding of new customers relevant to segment.
• Responsible for a budget tracking system to ensure efficient OPEX utilization.
• Facilitate overall marketing events
• Formulate and manage all strategic client relations, tours, meetings, strategy sessions, events, conferences relevant to segment portfolio. 
• Provide performance statistics to relevant role payers.
• Monitor all media platforms for trends pertaining to segment with the intent of initiating reactive and proactive communication campaigns to mitigate business risks.
• Compile and analyse monthly/weekly reports for the marketing teams to measure campaign success.

Formulate Integrated Client Segment Marketing Strategy:

• Lead a deep understanding of the market, competitors and opportunities.
• Be proactive in resolving client/customer pain points through collaborations in the organisation such as service management/ liaising with the escalation teams to resolve issue and protect Openserve's brand reputation.
• Drive product demand to achieve revenue objectives and increase market penetration in alignment with the corporate brand strategy.
• Engage with cross-functional teams such as sales/ product management/ product development/ service management and operations to define and Drive implementation of new differentiated propositions for your segment.
• Identify and prioritise competitive customer, channel and commercial opportunities through rich insights. Engage with cross-functional teams such as sales/product management/ product development/ service management and operations to define and drive implementation of new differentiated propositions for your segment.
• Identify and prioritise competitive customer, channel and commercial opportunities through rich insights. 
• Create simple and differentiating segment branded claims and deliver roadmap of Go to Market activities, propositions and customer experiences to substantiate branded claims.
• Ensure strategic imperatives are translated into plans and clearly identified in budgets.
• Collaborate with other segment managers to ensure that market messages are aligned and no duplication of efforts in publications and different media platforms.
• Manage agencies to ensure that no efforts are duplicated.
• Use all media elements to drive brand engagement, sales enablement and revenue growth.
• Report of post campaign success and if targets are not met, discuss ways to remedy the results to deliver and improve segment performance/ P&L
• Work closely with sales/ product management & product development to drive sales.
• Drive demand generation planning efforts 
• Achieve marketing qualified leads and support pipeline targets by planning and executing marketing programmes
• Track quarterly segment performance and work with the sales team to optimise marketing efforts.

Core Competencies

Functional Knowledge/ Skills

• Analytical; Communicating; Information Management; Planning & Organizing Techniques; Presentation Techniques; Problem Solving; Report Writing Procedures    

Competencies (Behaviour)

• Business Orientated; Decisive; Dedicated; Accurate; Responsible; Assertive; Integrity; Proactive; Committed

Certifications

• None

Education

• NQF 6: 3 year Diploma/ National Diploma

Experience

• 5 Years relevant experience

Additional Information

Job responsibilities (continued):

• Create content marketing plans to optimize Account based Marketing - email copy, web landing pages, and other program-related collateral. 
• Stay abreast of B2B marketing practices.
• Adjust as the industry changes, deep segment insight will inform this
• Partner with the sales team to enhance their success through recommending and developing tools such as email campaigns, white papers, collateral, presentation materials, webinars and company/industry profiles
• Support corporate-sponsored activities, such as customer conferences, annual kick-offs, tradeshows, and other ad-hoc activities by serving as the marketing representative - each segment lead to activate segment related events from end to end from concept to event day
• Initiate & manage lead nurturing programmes to accelerate prospects along the sales funnel.
• Measure Success of Deliverables.
• Track /report on campaign costs, performance, and ROI to understand channel and offer performance insights.
• Analyse project performance and company impact to drive insights, revenue growth and increase brand health.
• Measure lead generation through the different platforms used during campaign be it event leads, website lead generation and social media engagement.
• Understand number of clients in the segment, revenue and services they buy from us, what the annual spend with Openserve is to track growth or decline this will assist with knowing average revenue per account.

Special Requirements:

• Own vehicle and be prepared to travel to customer meetings on a regular basis

Special Requirements

Physical Requirements

• None

Key Stakeholders

• Internal Customer
• External Customer