Senior Transactor CPF: Affordable Housing at Absa

Job Summary

To structure financing solutions for developers in the Commercial Property Finance (CPF) Affordable Housing (AH) space. Processing transactions from inception to client acceptance and final pay-away and contributing to the implementation and achievement of the CPF AH Strategy to ensure the establishment of a sustainable and profitable business for the Absa group.

Job Description

Product and Service delivery

• Assist in implementing the CPF AH Strategy through enhancement of the value proposition as well as service delivery and client experience.
• Develop strong and collaborative relationships with the Home Loans team in order to enhance value for the Absa group through innovative solutions, process and products (within the risk appetite) for clients.
• Accountable for delivering a high quality customer experience particularly through service delivery.
• Proactively anticipate, respond to and seek to exceed the expectations of customers.
• Manage internal and external customers/stakeholder relationships and proactively establish and maintain strong relationships.
• Achieve annual financial targets as agreed with the CPF Head - AH.
• Build excellent and pro-active relationships with the Credit team by seeking their full input into the solutioning process.
• Ensure an excellent service is being delivered to customers, consistently meeting their ongoing needs, while operating to required levels of cost. Proactive management of all risk aspects including conduct and credit risk, ensuring the team is fully compliant.
• Act as sector expert for AH in the market and be well networked in order to maximise all potential opportunities, detailed knowledge of pricing, structure and covenants.

Business Development

• Identify new opportunities in the environment and respond by making presentations and pitching products and ideas to potential clients.
• Focusing on our existing customers to provide excellent service and be recognised as a trusted advisor across the CIB, RBB and wider value proposition providing clients with the correct banking solutions.
• Working with product partners and the wider Group to increase wallet share, including delivery of complex product solutions Provide services to new and existing customers and grow own customer portfolio by attracting new clients.
• Develop and implement actions to achieve the profit objectives in terms of growth and returns, to meet and exceed sales and or customer targets.
• Facilitate and identify best practice trends in the CPF market regarding sales and market penetration according to global industry trends.
• Develop, retain and manage a portfolio of customers and continue to build strong, long term relationships.
• In conjunction with CPF Head – AH, regularly review and document processes used by the area and identify deficiencies and weaknesses.
• Understand customers’ needs and service those needs by resolving sales related customer queries and issues, ensuring that issues that can’t be resolved are escalated to Management.
• Manage new application by obtaining the required documents to facilitate credit application and structuring deal conditions using financial commentary provided by Credit.
• Responsible for providing content of credit reports that is comprehensive, clear, concise and of a high standard.
• Develop a greater awareness of cross selling opportunities to client base by; inter alia, introducing other specialists within the Absa group to CPF clients.
• Focus on book retention and portfolio management, acquiring new business through external brokers/agents and own networks.
• Ensure that all team members are aware of best practice and service excellence benchmarks and mentor and assist each other wherever needed.
• Ensure that the business runs efficiently and that competitive turnaround times are achieved.
• Ensure that the divisions’ goals are clearly communicated to stakeholders and service providers and that efficient processes and good relationships are maintained between all parties.
• Research, create and follow up a target list for potential new business.
• Keep updated on CPF Products and market trends, customer insights and needs by regularly engaging with customers to obtain and manage customer feedback.
• Establish and maintain good professional relationships with major clients so as to remain abreast of their needs and issues.
• Establish and maintain good professional relationships with all key Absa staff and management.

Deal Structuring

• Develop strong relationships with clients and other deal referral channels/agents within area of responsibility and initiate new business with them.
• Devise new loan structures/products that meet the client’s needs and sound financial feasibility and risk principles.
• Negotiate with clients to close business deals and continuously look for creative approaches to put deals on the book.
• Provide real value-added service to the clients securing loyalty to Absa and personal acknowledgement as an expert in this field.
• Draft property securities, release securities and manage drawdowns according to standard operating procedures.

Team Work

• Manage high risk customer accounts together with the Credit, CPF Monitoring and Control teams.
• Liaise closely with related divisions of the Group.
• Develop and maintain contacts with project management, legal and compliance teams.
• Provide feedback into the performance review of other members of the team.
• Participate in industry dialogue and contribute to knowledge and thought in the CPF Product Development area where relevant.

Deal Execution

• Secure consent from credit for applications and implement on transactions.
• Administer the progress payment process to ensure timeous payments and to be aware of progress and quality on site.
• Identify market and industry trends and advise both CPF and clients on these.
• Analyse client behaviour by reviewing customer transaction data, identifying customer product usage trends, identifying customer profitability trends, benchmarking these industry trends.

Risk Management

• Regularly review client activities and transactions and identify areas of potential risk to both client and Absa.
• Report all areas of real or potential risk to CPF Head - AH.
• Ensure that all legal, regulatory and other policy processes and procedures are adhered to in all transactions facilitated.
• Ensure that transactions comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised