Job Vacancies at Absa

Job Summary

To deliver operations and administration support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

An exciting role that focuses on operational excellence by ensuring seamless and timely processing of deceased portfolios, requiring the paying out of credit balances, issuance of Certificate of Balances (COBs) and closing of deceased accounts thereof. Provide support and guidance to the bereaved family members and executors. Exercise due diligence to mitigate risk, prevent financial loss, and to guard against compliance failure that could result in litigation, financial penalties, and reputational damage | : | : | : | : | :

 

Preparation of deceased files according to instructions within set timelines to meet clients' expectations:

• Receive initial notification of death from executor by email.

• Draw enquiries on clients portfolio by using CIF and BTP

• Place hold by using BTP on all deceased clients portfolio's on notification of death

• Change the address of the deceased estates portfolio on BTP, to ensure that executors’ correspondence, in future, are directed correctly

 

Accurately and efficiently attend to Generic Administrative functions for Deceased Estates

• Prepare the certificate of balance by extracting information on all deceased debit and credit accounts from BTP, annotate balance as at date of death and manually calculate the interest accrued.     

• Prepare the income tax certificate by extracting information on all deceased debit and credit accounts from BTP; annotate balance as at date of death and manually calculating interest earned, during the current tax year, and for previous tax year certificates extract and print from BTP or archival system.

• Forward the notification of death received from executor, by internal mail, email and fax, to all the relevant business units (i.e. AVAF, Credit Card, Fund Managers and Wills) within ABSA depending on accounts listed on the deceased clients’ portfolio.

• Request all outstanding documentation by email from executors.

• Ensure that telephonic communication with clients is handled professionally at all times and that accurate feedback is provided to the clients timeously.

• On instruction from the executor, prepare accounts for closure by:

• Extracting basic enquiries from CIF/ BTP for each account that should be closed,

• Scrutinize enquiries for holds that prohibit closure and forward request to remove hold to relevant business unit e.g. Cheque book in library hold refer to Collection Branch,

• Security hold refer to Forensics Department telephonically. - - Bad debt and insolvency hold has to be referred to Third Party Management by Mail Message Service (MMS) on the Online Collection System (OCS) etc.

• Recover service charges from the deceased estate by either debiting the clients account, depending if funds are available, or sending a tax invoice to the executor

• Transfer available funds from dormant accounts on deceased portfolio to unclaimed funds and inform Unclaimed Funds Department via email

• Prepare payment for quality assurance and finalisation.

• Adhere to all risk compliance requirements (e.g. information security) at all times and escalate irregularities to the Team Leader.

• Analyse client queries e.g. new file, payment and policies to assist client correctly within the Service Level Agreement (SLA).

• Perform on the job training to ensure operational competence when dealing with clients.

• Ensure that deceased client’s portfolio is finalised by confirming that all accounts have been closed and closing statements provided.

• Administer the release of securities and inform customers when the release request has been finalised.

 

MINIMUM REQUIREMENTS:

• NQF Level 6 or equivalent

 

Experience  required (Preferred)

• Computer literate (MS Office)

• BTP and OCS Experience

• Basic telephone etiquette

• 12 months Leanership

• exposure Deceased estates

 

Knowledge & Skills:

• Mathematical abilities/Numeric Skills (Calculations) Level: Do without Supervision

• Ability to work under pressure Level: Do without Supervision

• Computer literacy Level: Do without Supervision

• Telephone Skills Level: Do without Supervision

• Communication skills (verbal and written) Level: Do without Supervision

• Knowledge on Tax

 

Competencies:

• Adapting and responding to change

• Following instructions and procedures

• Delivering results and meeting customer expectations

• Coping with pressure and setbacks

• Planning and organising

 

WHAT’S ON OFFER:

• Great Team environment

• Autonomy to produce excellent results and delight colleagues and customers.

• Opportunity to influence and interact with senior management

• Work in a multi –disciplinary environment

• Opportunity to discover and learn

Education

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

To structure financing solutions for developers in the Commercial Property Finance (CPF) Affordable Housing (AH) space. Processing transactions from inception to client acceptance and final pay-away and contributing to the implementation and achievement of the CPF AH Strategy to ensure the establishment of a sustainable and profitable business for the Absa group.

Job Description

Product and Service delivery

• Assist in implementing the CPF AH Strategy through enhancement of the value proposition as well as service delivery and client experience.
• Develop strong and collaborative relationships with the Home Loans team in order to enhance value for the Absa group through innovative solutions, process and products (within the risk appetite) for clients.
• Accountable for delivering a high quality customer experience particularly through service delivery.
• Proactively anticipate, respond to and seek to exceed the expectations of customers.
• Manage internal and external customers/stakeholder relationships and proactively establish and maintain strong relationships.
• Achieve annual financial targets as agreed with the CPF Head - AH.
• Build excellent and pro-active relationships with the Credit team by seeking their full input into the solutioning process.
• Ensure an excellent service is being delivered to customers, consistently meeting their ongoing needs, while operating to required levels of cost. Proactive management of all risk aspects including conduct and credit risk, ensuring the team is fully compliant.
• Act as sector expert for AH in the market and be well networked in order to maximise all potential opportunities, detailed knowledge of pricing, structure and covenants.

Business Development

• Identify new opportunities in the environment and respond by making presentations and pitching products and ideas to potential clients.
• Focusing on our existing customers to provide excellent service and be recognised as a trusted advisor across the CIB, RBB and wider value proposition providing clients with the correct banking solutions.
• Working with product partners and the wider Group to increase wallet share, including delivery of complex product solutions Provide services to new and existing customers and grow own customer portfolio by attracting new clients.
• Develop and implement actions to achieve the profit objectives in terms of growth and returns, to meet and exceed sales and or customer targets.
• Facilitate and identify best practice trends in the CPF market regarding sales and market penetration according to global industry trends.
• Develop, retain and manage a portfolio of customers and continue to build strong, long term relationships.
• In conjunction with CPF Head – AH, regularly review and document processes used by the area and identify deficiencies and weaknesses.
• Understand customers’ needs and service those needs by resolving sales related customer queries and issues, ensuring that issues that can’t be resolved are escalated to Management.
• Manage new application by obtaining the required documents to facilitate credit application and structuring deal conditions using financial commentary provided by Credit.
• Responsible for providing content of credit reports that is comprehensive, clear, concise and of a high standard.
• Develop a greater awareness of cross selling opportunities to client base by; inter alia, introducing other specialists within the Absa group to CPF clients.
• Focus on book retention and portfolio management, acquiring new business through external brokers/agents and own networks.
• Ensure that all team members are aware of best practice and service excellence benchmarks and mentor and assist each other wherever needed.
• Ensure that the business runs efficiently and that competitive turnaround times are achieved.
• Ensure that the divisions’ goals are clearly communicated to stakeholders and service providers and that efficient processes and good relationships are maintained between all parties.
• Research, create and follow up a target list for potential new business.
• Keep updated on CPF Products and market trends, customer insights and needs by regularly engaging with customers to obtain and manage customer feedback.
• Establish and maintain good professional relationships with major clients so as to remain abreast of their needs and issues.
• Establish and maintain good professional relationships with all key Absa staff and management.

Deal Structuring

• Develop strong relationships with clients and other deal referral channels/agents within area of responsibility and initiate new business with them.
• Devise new loan structures/products that meet the client’s needs and sound financial feasibility and risk principles.
• Negotiate with clients to close business deals and continuously look for creative approaches to put deals on the book.
• Provide real value-added service to the clients securing loyalty to Absa and personal acknowledgement as an expert in this field.
• Draft property securities, release securities and manage drawdowns according to standard operating procedures.

Team Work

• Manage high risk customer accounts together with the Credit, CPF Monitoring and Control teams.
• Liaise closely with related divisions of the Group.
• Develop and maintain contacts with project management, legal and compliance teams.
• Provide feedback into the performance review of other members of the team.
• Participate in industry dialogue and contribute to knowledge and thought in the CPF Product Development area where relevant.

Deal Execution

• Secure consent from credit for applications and implement on transactions.
• Administer the progress payment process to ensure timeous payments and to be aware of progress and quality on site.
• Identify market and industry trends and advise both CPF and clients on these.
• Analyse client behaviour by reviewing customer transaction data, identifying customer product usage trends, identifying customer profitability trends, benchmarking these industry trends.

Risk Management

• Regularly review client activities and transactions and identify areas of potential risk to both client and Absa.
• Report all areas of real or potential risk to CPF Head - AH.
• Ensure that all legal, regulatory and other policy processes and procedures are adhered to in all transactions facilitated.
• Ensure that transactions comply in all respects with Absa’s risk and compliance policies and procedures as well as legal and regulatory requirements.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

The role for a Senior MI Performance analysis accountant is open in the Treasury team. The role will provide support to the Business Performance & Analytics team, compiling management information reports and sourcing of information. Essential experience to this role involves knowledge of BP&A, Treasury and Balance Sheet Management activities. This team is responsible for the overall financial planning and reporting across Treasury (preparation and review of forecasts and short and medium term budgets), reporting on actual results with full variance analysis; as well as financial support to Treasury’s Balance Sheet Management activities

Job Description

BP&A operations and financial support for Balance Sheet Management committees

Business Performance & Analytics

• Production of budgets, targets and financial plans

• Financial scenario analysis and stress testing

• Gathering financial information and creating insightful analysis to inform management decisions

• Compiling monthly management reports

Balance Sheet Management support:

• Margin analysis with specific understanding of FTP drivers: base rate, PLF factors, LP rates, incentives

• Calculation of Risk adjusted performance measurements: PARCC, RoRC, EP, etc

• Analysis of RWA intensities and major drivers of various products and BS items

• Analysis of Liquidity, Funding and Capital consequence of BSM strategies

• Preparation of Treasury Finance Related slides for monthly BSM committee

Competitor analysis

Interaction with Key stakeholders include:

• Group Treasury Business heads (Capital, ALM, FLM)

• Group BP&A

• Cluster BP&A

• Business Finance Partners and executives

• Balance Sheet Management executives

People Management:

• Together with Head: BP&A and FTP/ALM coverage, determine people management strategy for the area

• Development and informal coaching of team members

• Deliver work that is of a high quality.

• Continuous communication with your manager and team members.

• Ensure your goals are aligned to those of your team and manager.

Education and Experience Required

• Qualifications preferred – Bcom Accounts, CIMA/CFA/CA

• Preferred 3-5yrs financial reporting experience.

Knowledge & Skills:

Essential

• Report Writing Level: Do and Instruct

• Analysis Level: Do without Supervision

• Financial Management Level: Do without Supervision

• Negotiation skills Level: Do without Supervision

• MS Office Advanced Level: Do without Supervision

• Stakeholder Management Level: Do without Supervision

• Communication - Written & Verbal Level: Do without Supervision

Preferred

• TM1 (Financial Planning System) Level: Do without Supervision

• Analyst Report Tool Level: Do without Supervision

Competencies: 

• Leading and supervising

• Analysing, Relating and networking

• Coping with pressure and setbacks

• Presenting and communicating information

• Planning and organising

• Persuading and influencing

• Writing and reporting

Education

Postgraduate Degrees and Professional Qualifications: Financial Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

 

 

Job Description

Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and appropriate | Customer Focus: Proactively drive acquisition initiatives through re-engagement processes | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
empowering climate within the team, sharing knowledge, experience, best practice and
providing constructive feedback as required.

Education and Experience Required

• NQF Level 6; Diploma in commerce/ marketing/finance or equivalent

• At least 3 years of sales banking experience in a commercial banking environment

Knowledge & Skills:

• Good communication and presentation skills

• Ability to organise and prioritise workloads

• Solutioning and negotiations skills

• Quality focused and high standards of control

• Communications and influence

• Result driven

Competencies:

• Deciding and initiating action

• Learning and researching

• Entrepreneurial and commercial thinking

• Relating and networking

• Adapting and responding to change

• Persuading and influencing

• Creating and innovating

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

Drive the call to action across the business for below the line marketing initiatives while ensuring sales force is supported with market leading training and development.

Job Description

Strategic Planning and Implementation: Achieve operational excellence by effectively applying knowledge of the Supplier Management strategy and its implementation by planning and managing the workload of self and others, including specifying initiatives, scheduling projects and preparing operating plans with a define area of activity | Supplier Relationship Development: Recognised internally as a Subject Matter Expert in Supplier Relationship Development and drives the greatest value out of complex, strategic relationships. Shapes, leads and coaches others in securing investment and resources both internally and from suppliers and establishes mutually beneficial business relationships. | Supplier Performance Management: Builds and implements independently end to end supplier performance evaluation reports, Supplier Risk Assessments, Benefits Trackers, Financial Stability report, and Value Management and Measurement documents. | Contract / Service Management: Achieves operational excellence by simultaneously using their detailed understanding of an individual, medium complexity, product / service agreement, and its legal language along with the proactive and effective application of their contract value delivery / service management knowledge | : | : | : | :

Education

Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

To develop tactical strategy and delivery plans, formulate associated practice/s and to ensure operational implementation and adoption i.t.o. product development methodology and delivery objectives.

Job Description

Commercial management: Accountable for managing the commercial performance (P&L) of the product across the product lifecycle in support of the business's high-level financial ambitions and Balance Sheet shape; | Product Management: Delivers a compelling and insights led Product Proposition offering that aligns to and enables the business and customer strategies: | Product Infrastructure: Accountable for the entire end-to-end infrastructure (People, Process and Technology) on which the product runs to support the target customer experience whilst ensuring that the product remains commercially viable by ensuring: | : | : | : | : | :

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

go to method of application »

Job Summary

To provide specialist advice and support in area of specialisation enabling the effective implementation of risk frameworks.

Job Description

• Facilitating implementation of the environmental and Social Sustainability Framework across the bank;

• Working in collaboration with Group Risk Management for protecting the bank from material environmental and social (including climate risks) risks i.e. direct risks (own operations and procurement) and indirect risks (environmental credit, collateral, or reputational risks);

• Provide support and technical guidance to group business functions on Sustainability

• Conduct research on environmental and social sustainability aligns to best practice and to ensure Absa stays abreast of developments

• Recommendation, implementation and integration of environmental, climate change risks and social controls, policies and procedures into various processes in the bank (e.g. prioritization of UN Sustainable Development Goals, Paris Climate Agreements, target setting and related disclosures);

• Provision of specialist input and recommendations on environmental and social aspects of more sensitive or complex nature);

• Engaging with industry associations (e.g. Banking Association of South Africa, United National Environmental Finance Initiative, etc.) and other opinion formers (e.g. lobbying on emergent environmental and social legislation, such as the National Environmental Management Act, Climate Change legislation and best practice, etc.) and

• Ensure implementation of Principles for Responsible Banking Framework, in accordance with the internationally recognised industry standard requirements, formulating and documenting science based targets, as publicly adopted where applicable;

• Ensure implementation of appropriate Group Sustainability Framework policies throughout various business units and refinements are made to policies on an annual basis;

• Ensure that the annual Sustainability assurance is conducted as required by various internal and external frameworks to close out any findings and implement corrective action timeously;

• Review and assess a variety of sector case referrals to establish the Sustainability (environmental and social considerations and provide specialist input, guidance and clear, concise, commercially aware recommendations to business;

 

Business Transformation    (10%)

• Research, analyse, monitor and interpret developments in the Sustainability arena, to understand potential risk, legal, ethical, regulatory and practical implications and develop appropriate response as necessary to ensure best practice for benchmarking and enhancement purposes e.g. development of processes and tools to address key risks in new environmental and social regulations.

• Proactively identify areas where business would benefit from additional guidance and identify opportunities for positive impact;

 

Stakeholder  Management  and  Reputational  Enhancement  (20%)

• Absa Group Limited is a member of the United Nations Environmental Programme Finance Initiative. Ensure active participation in working groups;

• Contribute to the content of environmental and social reports for internal or external stakeholders;

• Develop and maintain effective working relationships with colleagues across Absa (e.g. wholesale credit, legal, CRES, Procurement and corporate citizenship staff and provide expert guidance and support as appropriate;

• Engage with peer group banks and multi-lateral FIs in the ongoing development and refinement of industry Sustainability standards;

• Maintain dialogue and network with relevant opinion formers, to understand key areas of interest and expectation;

 

Grow  Talent  and  Capability  (15%)

• Provide direction, development and guidance to staff members in Sustainability Risk to help staff to bridge any financial industry, product, environmental risk management, internal processes or other knowledge gaps;

• Raise general staff awareness and develop training on Sustainability (environmental & social) and related strategy considerations  through development of learning programs, formal training of staff and various internal learning academies;

• Research, develop and maintaining new tools, techniques and processes to enable business areas and risk teams to place greater reliance on self-analysis.

 

Drive   Performance   (15%)

• Manage Sustainability as a commercial business partnership, ensuring minimal incremental or unjustified cost or delay to transactions and processes;

• Quality assure input by environmental specialists to ensure that conclusions and recommendations are commercial, risk and Sustainability focused in alignment to Absa’s strategic objectives;

• Act as the conduit to commissioning and defining the work of consultants, ensuring shared trust and respect, by using a flexible approach to obtain mutual understanding of general Sustainability requirements between the bank and the consultants, in order to minimise potential liabilities and costs within set timescales ;

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised