Senior UX Design lead at Absa

Job Description

Key Accountabilities

• Work with the internal clients to fully understand what the business wants and to establish clear creative briefs for projects, guiding them in a suitable direction

• Work with other partners to deeply understand the needs and characteristics of target customers

• Rigorously analyse business and customer needs alongside potential design options

• Build and iterate high-quality prototypes, drawing on feedback from user testing

• Clearly explain the design approach, process and timelines to business stakeholders

• Assist in building plans for projects, outlining the key tasks, the people responsible for them and the order in which they will be completed

• With the input of the designers, create detailed project plans outlining the key tasks, the people responsible for them and the order in which they will be completed

• Monitor progress against plan, taking action to overcome issues that are faced

• Provide regular updates of progress to senior stakeholders

• Develop scenarios, navigation models and prototypes for demonstration of Concepts

• Promote technical development through one to one mentoring and through bringing people together to share best-practice

• Foster a team environment in which designers feel engaged and motivated

• Maintain awareness of ‘best-in-class’ design

• Maintain awareness of relevant social, cultural, economic and technological trends

• Plan, design and execute user testing, including stakeholder interviews, focus groups, contextual enquiry and usability testing

• Provide mentorship and guidance to junior designers, and develop any direct reports they have

Education and Experience Required

• NQF Level 6

• Masters or Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification

• 6 years + Technical experience

• Able to create and use personas and produce illustrated customer journeys

• Ability to communicate ideas through drawing, digital tools, prototyping, model making etc.

• Two (2) years’ experience conducting audience and usability research including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing.

• Two (2) years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)

Education

Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised