Senior UX Design lead at Absa Group Limited (Absa)

Job Summary

The Lead Designer will be responsible for designing and coordinating experiences for corporate clients on multiple projects while meeting internal stakeholder needs. You will also lead project teams and mentor more junior designers from a technical perspective. This opportunity will allow you to grow your skills while competitively positioning Absa’s activities that improve the usability, usefulness, and desirability of the digital experience, in line with the overall Group, Segment, Product, and Marketing objectives.
Job Description

Key Accountabilities

• Work with the internal stakeholders to fully understand what the business wants are and to establish and interpret clear creative briefs for projects, guiding them in a suitable direction
• Work with other partners to deeply understand the needs and characteristics of target customers
• Rigorously analyse business and customer needs alongside potential design options
• Build and iterate high-quality prototypes and draw on feedback from user testing
• Clearly explain the design approach, process, and timelines to business stakeholders
• Assist in building plans for projects, outlining the key tasks, the people responsible for them, and the order in which will complete tasks
• With the input from other designers, create detailed project plans outlining the key tasks, the people responsible for them, and the order in which you will complete projects
• Monitor progress against plan, taking action to overcome issues that are faced
• Provide regular updates of progress to senior stakeholders
• Develop scenarios, navigation models, and prototypes for demonstration of Concepts
• Promote technical development through one to one mentoring and through bringing people together to share best-practice
• Foster a team environment in which designers feel engaged and motivated
• Maintain awareness of ‘best-in-class’ design
• Maintain awareness of relevant social, cultural, economic, and technological trends
• Plan, design, and execute user testing, including stakeholder interviews, focus groups, contextual inquiry and usability testing
• Provide mentorship and guidance to junior designers, and develop any direct reports they have

Education and Experience Required

• NQF Level 6
• Masters or Degree in a Design discipline such as product, industrial, service, interaction, digital or visual design or equivalent qualification six (6) years + Technical experience
• Able to create and use personas and produce illustrated customer journeys
• Ability to communicate ideas through drawing, digital tools, prototyping, model making, etc.
• Two (2) years of experience conducting audience and usability research, including benchmarking, heuristic reviews, surveys, analytics, stakeholder interviews, focus groups, contextual inquiry, and usability testing.
• Two (2) years’ experience in each of the usability and software engineering cycle phases (analysis, design, implementation, and deployment)

Education

• Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

Closing Date: 18th, March 2022