Server and Systems Administrator at American International School of Johannesburg

Qualifications

• Matric Certificate
• ITIL
• MCP, MCSE and MCITP or other related certificates
• Enterprise server and storage hardware and software
• BSc degree in Computer Science or relevant field

Required Skills and Experience

• At least five (5) years expert/advanced level skills and experience:
• Project managing the implementation of enterprise technology server and systems.
• Installing, configuring, and maintaining blade servers, storage systems, networking, and ProLiant servers in large enterprises (over 3000 users).
• PowerShell scripts and commands to automate tasks and to change settings in bulk.
• Managing Microsoft Active Directory in a large enterprise, including creating bulk user accounts, deleting and modifying user accounts, setting up email, and home directories with the TCP/IP v4 and v6 protocol, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP.
• Installing public and local certificates on various systems.
• Managing antivirus in an enterprise, e.g., Sophos.
• Managing backups in an enterprise, e.g., Veeam.
• Managing hypervisors, e.g., Hyper-V and Azure.
• Virtual clustering and troubleshooting with Hyper-V and Azure.
• Collaboration tools, e.g., Office 365 and Google Workspace.
• Designing, implementing, and managing Office 365 in large enterprises, including but not limited to Exchange Online, Azure, SharePoint, OneDrive, ADFS, etc.
• Designing, implementing, and managing Google Workspace in large enterprises, including but not limited to Gmail, Google Calendars and Contacts, Google Drive, including shared drives, G-Workspace applications.
• Enterprise network server and storage hardware and software troubleshooting - critically analyze a symptom, diagnose a fault, plan, and take appropriate action on equipment including end-user devices, clustering hypervisors, physical and virtual servers, networking, etc.
• Enterprise printing solutions.
• Cyber security skills in large enterprises.
• Managing and maintaining Apple Mac and MacOS-X in an enterprise.
• Technology analytical and design skills.
• Business continuity and disaster recovery methodologies and practice.Project management skill and experience. 

General Responsibilities:

• Lead the integration of complex enterprise-level network servers and storage systems.
• Manage and administer complex enterprise-level network servers and storage systems.
• Plan, design, and implement identified special technology projects related to enterprise-level network servers and storage systems.
• Support financial ERP systems.
• Use scripts and commands to automate tasks and to change settings in bulk.
• Ensure systems are setup as per industry best practice. 
• Ensure successful integration of different systems.
• Ensure servers, network, user devices, and software comply with best practice security.
• Install public and local certificates on a variety of servers and systems every year.
• Managing anti-virus like Sophos across the enterprise.
• Assemble and load servers with the Hyper-V role, understanding how networking and storage work with Hyper-V.
• Manage virtual clustering and troubleshooting hypervisors.
• Ensure cloud servers are working and tested on a cloud infrastructure like Azure.
• Perform root cause analysis of complex enterprise-level network servers and storage system problems and provide corrective action.
• Proactively monitor backups and server logs across multiple sites.
• Work with the IT Manager to identify single points of failure, develop and implement Disaster Recovery plans.
• Proactively address and resolve alerts raised by alert software e.g. PRTG.
• Coordinate the troubleshooting and the support calls with external providers.
• Develop and maintain technical and functional documentation for required systems.
• Develop and maintain Standard Operating Procedures for relevant servers and systems.
• Work with a change control policy on any changes.
• Make recommendations to the IT Manager on budget items.
• Make recommendations to the IT Manager for improving systems and processes.
• Stay abreast of the latest technology and work with the IT Manager on potential upgrades.
• Compile monthly reports for the IT Manager.
• Execute duties in accordance with ITIL framework guidelines.
• Travel to our Pretoria campus for system support when needed.
• Participate in regular staff meetings, staff training programs, and supervisory sessions, and accept the responsibility for aiding the development of positive team relationships as requested.
• Perform and support other tasks as identified by the Technology Manager.

Professional Attributes:

• Friendly and personable demeanor.
• Possesses a degree of creativity and latitude.
• Possess excellent oral and written communication skills.
• Ability to communicate effectively with others both verbally and in writing.
• Ability to collaborate with IT team to maintain standards and SLA’s.
• Excellent organizational and coordination abilities.
• Self-starter and self-motivator.
• Ability to take ownership and responsibility.
• Possess the drive to learn and is adaptable to change/new technologies.
• Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action.
• Willing to work overtime when and if needed.
• Ability to participate in and establish collaborative working relationships.
• Demonstrate great attention to detail.
• Excellent organizational and coordination abilities.
• Self-starter and self-motivator.
• Ability to take ownership and responsibility.
• Possess the drive to learn and is adaptable to change/new technologies.
• Ability to work under pressure to complete work and meet deadlines.