Service Advisor M/F at CFAO

Job Description :

Minimum Requirements:

• Grade 12 qualification/ equivalent.
• 3 - 5 years’ Dealership experience in a Service Advisor position.
• Computer literacy skills and competency to make use inhouse system.
• Clean criminal record.
• A valid unendorsed SA driver's license

Practical knowledge of:

• the product range/ brand.
• training on manufacturer’s range.
• Customer Legislation and Trade practices.
• updated technical terminology and mechanical concepts.

Proficient experience in:

• a corporate motor dealer group advantageous.
• the manufacturer’s range.
• good verbal and written business communication in Afrikaans and English.
• a neat appearance, presentable and a positive, honest work ethic.
• interpersonal interaction/ relationship building with people at all levels.
• a considerate team-player.
• understanding and addressing the clients' needs.
• effective negotiation and persuasive influence.
• a good CSI records.
• a proven CE track record.
• a disciplined, deadline-driven work ethic and the ability to work under pressure

Job Specification:

• Comply with internal/ Group service standards and procedures for optimal performance levels.
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorise the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/ or outstanding.
• Contact existing and potential customers and sell additional services e.g. maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/ other responsibilities as and when required.