Job Vacancies at CFAO

Purpose of position:

To assist in the daily duties in respect of administration, general office work and customer liaison.

Minimum Requirements:

• Grade 12 qualification/ equivalent.
• At least one year clerical experience, preferably in the motor industry.
• Computer literacy.
• Clean criminal record
• Good verbal and written communication skills in English.
• Technical qualification advantageous

Core Job Functions:

Collect all pre - service / repair booking information:

• Answer all calls relating to service inquiries/bookings promptly and professionally
• Identify existing customer details on system
• Identify outstanding campaigns and service
• Ensure accurate understanding of customer’s needs by asking appropriate probing and diagnostic questions
• Offer the customer booking options hourly all day (i.e. Formula 1 booking, conventional booking, staggered drop off etc.)
• View dealer booking system for capacity
• Create service booking and accurately confirm all customer information

Arrange all service / repair bookings:

• Create service booking and accurately confirm all customer information
• Organize a pre-diagnostic test drive with Foreman/Controller or Service Manager if required
• Identify and flag repeat repairs and manage the process
• Ensure customer details are updated; if necessary
• Reschedule “no show” customers
• Confirm customer’s preferred contact method regarding progress on vehicle
• Book all teleservice clients
• Ensure all online bookings are attended to hourly 
• Prepare job cards for the next day 
• Inform clients of outstanding campaigns, update systems,  get parts ordered and book vehicles
• Control driver system

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Job Description

Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12
• Qualified Motor Mechanic, (preferably Diagnostic qualification),
• Valid South African driver’s license.
• Clean criminal record,
• Good verbal and written communication skills in English.

Job Specification:

The successful candidate will be responsible for the following:

• To keep up to date with bulletins, service measures and known product defects on vehicles
• To ensure maximum effective use of equipment and labor to obtain high productivity output.
• To ensure minimum wastage of time, parts and consumable materials and to ensure that all chargeable materials are recorded on job cards for invoicing purposes.
• To ensure a customer satisfying level of service and repair quality.
• To ensure vehicle care and cleanliness is maintained during service and repair.
•  To ensure all job sheets/documentation are correctly written up and forwarded for admin processing.
• To ensure health and safety procedures are observed and maintained at all times.
• To report out of line behavior to Service Manager.
• To ensure the safe keeping of tracking units
• To ensure that you abide by all road rules and laws
• To ensure there is no abuse to customer vehicles whilst on a test drive
• To ensure all vehicles are test driven and issues are referred back to the workshop
• To assist with customer test drives
• To assist with checking in vehicles and citnow videos
• To ensure all audit requirements are met before signing a job card over for invoicing
• To assist with moving vehicles to the correct parking bays in the mornings and afternoon
• Ad hoc admin/ other responsibilities as and when required.

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Job Description :

Minimum Requirements:

• Grade 12 qualification/ equivalent.
• 3 - 5 years’ Dealership experience in a Service Advisor position.
• Computer literacy skills and competency to make use inhouse system.
• Clean criminal record.
• A valid unendorsed SA driver's license

Practical knowledge of:

• the product range/ brand.
• training on manufacturer’s range.
• Customer Legislation and Trade practices.
• updated technical terminology and mechanical concepts.

Proficient experience in:

• a corporate motor dealer group advantageous.
• the manufacturer’s range.
• good verbal and written business communication in Afrikaans and English.
• a neat appearance, presentable and a positive, honest work ethic.
• interpersonal interaction/ relationship building with people at all levels.
• a considerate team-player.
• understanding and addressing the clients' needs.
• effective negotiation and persuasive influence.
• a good CSI records.
• a proven CE track record.
• a disciplined, deadline-driven work ethic and the ability to work under pressure

Job Specification:

• Comply with internal/ Group service standards and procedures for optimal performance levels.
• Communicate and respond to customer queries in person, via email or telephonically.
• Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
• Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
• Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
• Prepare and manage job cards and Technician notes with the required service details.
• Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
• Authorise the required parts to be ordered and follow up on outstanding parts on order.
• Provide thorough feedback to the customer regarding services done and/ or outstanding.
• Contact existing and potential customers and sell additional services e.g. maintenance plans.
• Ensure that all costs, invoices, and claims are accurately completed daily.
• Manage customer complaints quickly and effectively for optimal customer satisfaction.
• Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Continuously maintain high levels of productivity.
• Any ad hoc admin/ other responsibilities as and when required.

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Job Description 

Minimum Requirements:

To qualify for consideration, the following requirements are essential:

• Grade 12 qualification/ equivalent.
• 5 Years Sales manager experience – Preferably Ford
• Proven track record
• Ability to manage and administer a department, to provide organization, systems and leadership.
• Able to motivate a sales team to achieve objectives.
• Computer literacy skills.
• Clean criminal record.
• Post-graduate qualification (a Sales/ Marketing/ Management qualification beneficial).
• Up-to-date knowledge of vehicle legislation and of trade practices.
• Valid SA driver's license.

Practical knowledge of:

• the retail motor industry.
• all/ latest Ford products/ brand.
• vehicle financing and legislation.
• finalizing sales contracts.
• efficient vehicle stock control.

Proficient experience in:

• customer relationship-building. 
• effective negotiation and persuasive influence.
• social media prospecting and interaction.
• management and assertiveness skills.
• Used vehicle pricing and valuing

Job Specification:

The successful candidate will be responsible for the following:

• Keep updated with and ensure applicable Group/ Dealer policies and procedures are adhered to.
• Create opportunities to ensure profitable income.
• Do market research and ensure the required action is taken with regards to sales planning.
• Ensure cost-effective allocation of funds to achieve operational goals within budget.
• Provide effective leadership to manage the Department’s productivity and motivation to achieve objectives.
• Monitor the performance of the sales team to align the vehicle unit sales with the dealership and/ or franchise requirement.
• Ensure vehicle gross profit percentage is aligned with the dealership and/ or franchise requirement.
• Effectively manage vehicle stock and ensure ageing stock are kept to a minimum.
• Develop and enhance competitive web exposure and engage in social media marketing initiatives.
• Maintain a deal lead system and secure a profitable sales pipeline.
• Manage customer complaints quickly and effectively.
• Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
• Ensure that satisfactory CE levels are achieved as per manufacturing targets.
• Engage in HR admin and disciplinary measures, as and when required.
• Recruit, train and develop Sales Executives according to identified needs.
• Promote and enhance positive and co-operative inter-departmental relations.
• Any ad hoc admin/ other responsibilities as and when required.

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PURPOSE OF POSITION:

To carry out driving duties in respect of deliveries and collections in a prompt and efficient manner, according to instruction.

Minimum Requirements:

• Grade 12/ equivalent.
• Good verbal and written communication and literacy skills in English and Afrikaans.
• Ability to carry out verbal and written instructions.
• A valid, unendorsed driver's license with the appropriate vehicle codes. 
• Satisfactory visual, hearing and health to legally carry out work responsibility.
• A minimum of twelve months driving experience in a similar position doing collection and deliveries for a Company

Key duties and responsibilities:

• Report daily to an appointed duty controller as set out by management.
• Deliver and collect:  customers, mail/post, parts, vehicles, specific equipment as required by controller.
• Assist in the cleaning and preparation of vehicles when required.
• To attend to duties required efficiently and timeously without violation of any traffic laws.
• To ensure the safekeeping of company assets under his/her control at all times.
• Fill in log sheets after every trip.
• Ensure all vehicles are locked after hours and parked under cover.
• To be neatly dressed at all times.
• Not to smoke or eat in company or customer's vehicles.
• Not to carry private passengers in the vehicle.
• Not to use company or customer's vehicles for any form of private use.
• To report any accident immediately to the manager and the authorities.
• To assist in ferrying of vehicles from washbay to parking areas.
• Any ad hoc admin/ other responsibilities as and when required.