Bookings Clerk M/F - Kempton Park at CFAO

Purpose of position:

To assist in the daily duties in respect of administration, general office work and customer liaison.

Minimum Requirements:

• Grade 12 qualification/ equivalent.
• At least one year clerical experience, preferably in the motor industry.
• Computer literacy.
• Clean criminal record
• Good verbal and written communication skills in English.
• Technical qualification advantageous

Core Job Functions:

Collect all pre - service / repair booking information:

• Answer all calls relating to service inquiries/bookings promptly and professionally
• Identify existing customer details on system
• Identify outstanding campaigns and service
• Ensure accurate understanding of customer’s needs by asking appropriate probing and diagnostic questions
• Offer the customer booking options hourly all day (i.e. Formula 1 booking, conventional booking, staggered drop off etc.)
• View dealer booking system for capacity
• Create service booking and accurately confirm all customer information

Arrange all service / repair bookings:

• Create service booking and accurately confirm all customer information
• Organize a pre-diagnostic test drive with Foreman/Controller or Service Manager if required
• Identify and flag repeat repairs and manage the process
• Ensure customer details are updated; if necessary
• Reschedule “no show” customers
• Confirm customer’s preferred contact method regarding progress on vehicle
• Book all teleservice clients
• Ensure all online bookings are attended to hourly 
• Prepare job cards for the next day 
• Inform clients of outstanding campaigns, update systems,  get parts ordered and book vehicles
• Control driver system