Service Advisor- Silver Lakes - Pretoria at WeBuyCars

Daily Workshop bookings

• Managing all repair vehicle bookings in workshop
• Liaising with Workshop Foreman on work in progress
• Managing awaiting part dates and ETA’s
• Liaising with Operations Managers on workshop work in progress

 Job Cards

• Opening and closing job cards
• Assigning job cards
• Technician clocking on job cards
• Checking all detail on job card is correct with vehicle stock number etc.

 Create Estimates

• Getting prices for parts and engineering
• Creating estimates on Evolve system
• Sending estimates to Head of Department for Approval
• Making orders for suppliers once estimate is approved by HOD.
• Obtaining invoices from suppliers

 Parts ordering and Sourcing

• Obtaining prices for new and second hand parts
• Arrange logistics for parts sourced
• Exchange wrong parts
• Arrange credit notes for parts
• Arrange engineering and obtain costs
• Bringing parts in to stock
• Assigning parts location in stock room
• Liaising with the logistics department and ensuring that goods are dispatched on time.

 Vehicle Invoicing:

• Ensuring that information details are kept up-to-date.
• Creating and sending invoices and statements to suppliers.
• Checking the data input to ensure the accuracy of the final bill.
• Tracking payments and ensuring that the cash flow into the company is buoyant.
• Reporting issues or irregularities to the head of the department.
• Fixing billing errors by issuing debit and credit memos.
• Recovering outstanding debtors.
• Handling supplier account queries.
• Initiating new procedures for billing.

 Payments

• Arrange all payments to suppliers and engineering
• Liaise with Finance department on all outstanding payments and Invoices
• Arrange payment requisitions
• Arrange order fuel slips for test driving vehicles
• Arrange payment for Special Tools and sundries

 Fleet vehicles

• Manage fleet bookings for service and repairs
• Make sure we have parts on hand for all fleet vehicle services
• Liaise with Logistics Manager on fleet ETA’s and loan vehicles
• Obtain estimates for fleet vehicle repairs or unforeseen faults
• Liaise with service technician on work in progress on fleet vehicles

Vehicle Transport

• Arrange inter- Branch Transport for repair vehicles
• Arrange transport for engine parts from and to engineering
• Manage in transit vehicle report and give feedback
• Liaise with Operations Manager on vehicle arrival

 Stock Take

• Carry out monthly part stock take
• Carry out monthly special tool and equipment stock take
• Bring all service and repair parts in to stock
• Book all service and repair parts out of stock
• Allocate and tag all second hand parts in bin locations

 Reports

• Give weekly feedback report on work in progress and awaiting parts
• Give monthly feedback report on stock take
• Give weekly and if needed daily report on workshop productivity and efficiency
• Update technician productivity and efficiency daily on notice board
• Update daily booking sheet on notice board

 Technician KPI’s

• Make sure technicians’ clock on and off on job card using evolve and electronic clocking.
• Make sure technician completes job card after every vehicle is repaired
• Make sure technician clocking times are correct as per Autodata
• Pre print booked job cards for the next day and make sure the vehicle details are correct

 Requirements:

• Valid driver’s license
• Automotive Trade Certificate - Mechanic (Added Advantage)