Service Advisor - Tools And Machinery at Adendorff Machinery Mart

About the Position 

We are seeking a highly skilled and experienced Service Advisor to join our new branch. The successful candidate will be responsible for acting as the liaison between our customers and service technicians, ensuring excellent customer service.

Job requirements:

• Consult with Repairs Technicians regarding necessary repairs and possible alternatives
• Use knowledge of products and services to provide information about available parts and service options
• Answer questions about service outcomes, schedule and book appointments
• Provide customers with information and advice on warranty protections and cost savings
• Manage and oversee the Repairs division workflow and schedule
• Call customers to advise them on pick-up times
• Maintain positive customer relationships to ensure repeat business

Desired Skills

• Technical
• Must be able to communicate with customers at all levels.
• Must be detailed orientated
• Must be able to read and write English
• Must be highly motivated and be able to liaise with customers
• Knowledge of mechanical systems