Service Assistant (Pretoria-Menlyn) at PG Group

KEY RESPONSIBILITIES OF THIS ROLE:

• Provide professional operational and technical support in executing service and experience delivery to customers and stakeholders

MAIN ACTIVITIES OF THIS ROLE:

• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are adhered to and customers have the ultimate low effort experience.
• Adhere to all other reasonable requests issued by Management.
• Comply to company procedures including Health and Safety
• Assist with operational / execution support activities and tasks such as, but not limited to:
• Doing electronic or manual Vehicle Inspection Certificates (VIC’s)
• Vehicle pre- and post-inspections
• Chip repairs as appropriate
• General  administration, filing, sorting of paperwork, invoicing
• Answering phone calls, welcoming customers, attending to office duties
• Activities that support exceptional customer experience
• Continuous learning and development

AUTOGLASS FITMENTS

• Contribute and assist towards ensuring that the highest level of PG Glass Fitment Centre standards are maintained when the fitting of automotive glass is done.
• Support experienced resources to execute duties and learn skills and experience in practical and real execution of tasks.

QUALIFICATIONS, KNOWLEDGE, EXPERIENCE, COMPETENCIES:

Qualifications:

• Further Educational Training (FET) / Technical Vocational Educational Training (TVET) qualification

Knowledge and Experience:

• Low Effort Customer Experience (LEX) and/or customer experience / journey knowledge
• Previous work experience in customer and/or service environments advantageous
• A strong focus on customer service
• Technical Knowledge and experience pertaining to chip repairs and/or Autoglass Fitments

Skills:

• Verbal and written literacy: Proficiency to read, write and converse in English
• Numeric literacy
• Ability to use a variety, products,tools and smart devices.

Attributes:

• Customer and service centric
• Detail-oriented
• Task focused
• Proactive
• Disciplined
• The ability to be mobile within geographical area
• The ability to travel independently
• The ability to work shifts