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Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat...
ENVIRONMENT:
An energetic Managed IT Services Provider based in Durban is actively seeking a Service Delivery Manager. This role involves overseeing day-to-day tasks related to customer service, ensuring customer satisfaction through the effective management of service delivery using IT Service Management practices, policies, and procedures. Key responsibilities include devising successful strategies for maintaining high-quality service delivery, cultivating customer relationships, and overseeing service levels and contracts. Additionally, the Service Delivery Manager will play a crucial role in mentoring and developing the service delivery team. The ideal candidate should possess a minimum of 5 years of experience in the IT industry, with a track record of at least 5 years in a leadership or management position managing people. Professional IT certifications, such as Microsoft MCP, MSCA, or MSCE, are required, while A+ and N+ certifications are preferred but not mandatory.
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