Current Openings at Datafin Recruitment

DUTIES:

Sales and Profitability 

• Responsible to drive area sales and profit plans to budget through strong leadership, organizational planning, customer service, and successful execution of all field operations strategies consistently across all stores.
• Lead and direct the development of department level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution.
• Ensure that all employees are knowledgeable and current on the product offering, promotions, and internal processes.
• Accountable to ensure that trends or underperformance are formally addressed with clear and documented performance improvement plans.
• Ensure all sales and profitability scorecard fields are checked and executed to bring in line with company standards.

Stock Management 

• Ensure that each Field Marketer / Jobber is equipped with the necessary tools of trade.

Customer Engagement 

• Ensure that all staff are coached to understand the importance of a good customer experience.
• Responsible for managing staff to ensure all stores consistently receive acceptable customer service.

Training and Staff Development 

• Ensure that all employees have received Bronze, Silver, and Gold training.
• Conduct in-field training on an ongoing basis and identify further training needs with staff.

Communication 

• Responsible to communicate the company objectives consistently and effectively to field teams through daily WhatsApp engagement.

Staff Management 

• Ensure that the overall HR principles and standards for the area reflects high standards coupled with coaching and mentoring programs for the employees’ development.
• Responsible for monitoring employees’ performance and addressing underperformance.

REQUIREMENTS:

Qualifications 

• Grade 12 / Matric.
• Relevant Degree / Diploma.

Experience/Skills 

• Extensive knowledge in the informal market.
• Proven track record of staff management.
• Excellent leadership skills.
• Team Player.
• Sales and profit focus.
• Customer service orientated.

ATTRIBUTES:

• Strong business acumen.
• Organisation and planning abilities
• Ability to work in a pressured, deadline-driven environment with strong focus on delivery.
• Innovative, dynamic self-starter.
• Excellent communication skills.
• Assertiveness and good conflict management skills.
• Honesty.
• Time Management.
• Attention to detail.

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ENVIRONMENT:

A prominent global Digital Solutions Tech company based in Johannesburg is looking for a D365 CRM Functional Consultant with a minimum of 3 years of experience in one of the D365 Online Customer Engagement modules (Sales/Marketing). The ideal candidate should possess a Bachelor’s degree in Business, Information Systems, or a related field, such as Business Analysis Professional. Additionally, the candidate should have over 3 years of proven experience as an MS Dynamics Online/365 Functional Consultant with a focus on Sales/Marketing, possibly in a senior/lead position.

REQUIREMENTS:

• Bachelor’s degree in Business, Information Systems, or a related field i.e., Business Analysis Professional.
• Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (desirable)
• Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (desirable)
• Strong understanding of Microsoft Dynamics 365 Sales and Marketing functionalities.
• 3+ years proven MS Dynamics Online/365 Functional consultant/ design experience
• 3+ years proven MS Dynamics Online/365 Sales/ Marketing – probable as senior/lead position.
• Microsoft Dynamics 365 CRM  (CE) and Power Platform fundamentals and advanced product knowledge
• Proven experience in business analysis and requirements gathering.
• Knowledge/Experience of Functional Analysis/Design methodology
• Have strong business knowledge of sales processes for business-to-customer and business-to-business scenarios.
• Understand the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ.
• Be proficient in configuring (not customizing/developing) D365 Model-driven apps (Power Platform) for Sales and Marketing.
• Awareness of D365 solution components  (core application features) –Navigation/UX, UI & Custom controls, Workflow Automation, Data, Security, Integration (APIs/Microservices) options
• Awareness of D365 ISVs via AppSource or other 3rd party add-ons.
• Have knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse.
• Experience of working with DevOps (ADO) in Agile environment –  Development Sprint expectations (Planning, Work Items (US, Task, Bugs),  Technical Analysis, Design, Build, Test, Bugs fix)
• Familiarity with Power Automate, Power Apps, and other Microsoft Power Platform tools.
• Financial Services experience is highly desirable

ATTRIBUTES:

• Excellent communication and interpersonal skills. 
• Ability to work effectively in a team and independently. 

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ENVIRONMENT:

A fast-paced Investment Firm based in Tokai seeks a strong technical & ambitious Service Desk Coordinator who will serve as the single trusted point of contact for all IT related calls and incidents managing all client calls and client expectations. You will provide 1st Line Support to all staff; perform remote troubleshooting through diagnostic techniques and pertinent questions; obtain quotes for Procurement items while following up on incidents/requests with respective IT Technicians/Engineers. The ideal candidate needs to be articulate in communicating technical issues & highly methodical and follows tasks through to completion. You will also require Matric/Grade 12, preferably ITIL and AZ-900 Certified with 3-5 years related work experience in ITSM and customer support environment including solid knowledge of office automation products and remote control.

DUTIES:

Service Desk 

• Manage all client calls and client expectations.
• All incoming incidents/service requests should be assigned in an accurate and timeous manner.
• All incidents/service requests to be assigned within 15 minutes of being logged.
• Log all incidents/requests via telephone or walk-ins.
• Assign incidents/requests to the correct IT sector.
• Set category and priority for all incidents/requests.
• Follow-up on incidents/requests with respective IT Technicians/Engineers.
• Manage client/s expectations via email correspondence.

Procurement 

• Understanding the procurement needs and request/s from clients, Technicians, System Engineers and IT management.
• Obtain quotes for Procurement items.
• Walk quotes through proper channels (approval process).
• Procure the correct items.
• Follow-up with supplier/s.
• Sign receipt of correct procured items being delivered.
• Complete Procurement process on the system.

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DUTIES:

• Design, develop, and test applications based on the .Net framework and C#.
• Collaborate with cross-functional teams to define, design, and implement new business solutions and assist with automation.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Work on bug fixing and improving application performance.
• Maintain code quality, organization, and automation.
• Keep up to date with the latest industry trends in the .Net ecosystem.
• Maintain and improve internal data warehouse functions, processes and data sources.
• Understand business unit IT processes and the importance of improving and facilitating the same.
• Maintain and improve in-house proprietary system’s architecture, functions and features.
• Maintain and support key client CRM systems (as required), and maintain, support and manage workflow via team roadmaps.

REQUIREMENTS:

Qualifications 

• Relevant tertiary qualification(s), such as Bachelor of Science (Computer Science, Information Systems), Engineering, Technicon diploma in Programming/IT.

Experience/Skills 

• Minimum 5 years of experience in C# and the .Net ecosystem (.Net 7, .Net Framework 4.8).
• Strong experience with Microsoft SQL Server and/or MySQL or other relational databases.
• Strong experience with web application frameworks such as ASP.Net MVC, ASP.Net Core and Angular/React.
• Proficient understanding of code versioning tools such as Git.
• Solid understanding of Object-Oriented Programming (OOP).
• Systems integration with numerous 3rd party systems.
• jQuery, HTML, CSS.
• ASP.Net Zero.
• Excel/Outlook Addin applications (VSTO and Excel DNA).

Advantageous 

• Experience with front-end technologies like JQuery, JavaScript, HTML5, and CSS3.
• Experience with Microsoft Office Interop and Microsoft Office 365 API.
• Familiarity with the FIX protocol or QuickFIX/n.

ATTRIBUTES:

• Strong problem-solving skills.
• Excellent verbal and written communication.
• Ability to work in a fast-paced, Agile development environment.
• Detail-oriented and excellent concentration ability.
• An analytical mindset and critical thinking.
• Able to work both independently and in a team-oriented environment.

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ENVIRONMENT:

BE responsible for the Investment team database architecture, data flow and data processes as the next Data Engineer sought by a fast-paced Investment Firm based in Tokai. This will include efficiently receiving, transferring, processing, analysing, and integrating 3rd party systems for investment research and business operational processes. You will require a Postgrad Degree in Computer Science/IS/Maths/Stats or similar field, have strong Python and SQL with at least 3 years’ work experience in a similar role including solid experience managing and analysing large amounts of data. You must also have experience with version control and database solutions including Git & Linux. The person will need to enjoy and follow a collaborative team approach. 

DUTIES:

Data Engineering 

• Design and develop scalable data pipelines and ETL (Extract, Transform, Load) processes to collect, process, and integrate data from various sources into a centralized data warehouse or data lake.
• Implement data models, schemas, and database structures to organize and optimize data storage for efficient data retrieval, writing and analysis.
• Collaborate with Quantitative and Analysts to understand their data requirements and provide them with the necessary infrastructure and tools for data exploration, analysis, and visualization.
• Ensure data quality and consistency by implementing data validation, cleaning, and transformation procedures.
• Monitor and maintain the performance, availability, and security of data systems, including database servers, data warehouses, and data processing frameworks.
• Troubleshoot and resolve data-related issues and performance bottlenecks in collaboration with the Investment teams.
• Evaluate and integrate new data technologies, tools, and frameworks to improve data infrastructure and processing capabilities.
• Document data pipelines, workflows, and technical specifications to facilitate knowledge sharing and maintain system.
• Keep up-to-date with industry trends, best practices, and emerging technologies in the field of Data Engineering.

General 

• Assist and collaborate on team wide projects.
• Contribute to the analytics platform to know what is required from a Data Engineering perspective.
• Assist and investigate ad-hoc data related queries.

REQUIREMENTS:

Qualifications 

• University Post Graduate Degree (Computer Science/Information Systems/Maths/Stats/Business Science/Actuarial).

Experience/Skills 

• Up to 3 years’ experience with a specific focus in database management, data analysis and have produced ETL processes at scale are essential.
• Strong programming skills in Python and SQL.
• Basic understanding of financial instruments and markets.
• Linux server administration.
• Git version control.

ATTRIBUTES:

• Outstanding organization skills.
• Excellent interpersonal skills, excellent communication skills oral and written.
• Aptitude in decision-making and problem-solving.
• Strong work ethic, self-motivated, driven and results oriented.
• Ability to listen and respond to new ideas, input and diverse perspectives.
• High levels of self-confidence, assertive as well as healthy levels of EQ.
• Energetic problem-solver. 
• Structured work style, attention to detail and accuracy is of the utmost importance. 

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ENVIRONMENT:

JOIN the team of a leading eCommerce platform seeking a highly meticulous & solutions-driven Software Quality Analyst whose core role will be to create, review and execute software testing specifications. You will be responsible for creating and maintaining testing environments, the creation and use of automated testing as well as mentoring members of the team. You will require 3-5 years’ work experience testing complex software systems including creating and maintaining testing environments, have a solid understanding of testing concepts & the role of a QA in Scrum and be proficient with SQL, OS and VM.

DUTIES:

• Release Management.
• Software build processes.
• Analysis, design and documentation of software.
• User requirement gathering and documentation.
• User Acceptance Testing.
• Agile development methodology/Scrum Management techniques.
• Database querying and maintenance.
• Maintenance of test and development environments.
• Web technologies.

REQUIREMENTS:

• 3-5 Years experience in testing complex software systems.
• SQL skills.
• OS, VM and software skills.
• Experience creating and maintaining testing environments.
• Excellent written and spoken communication skills.
• Analytical and logical problem-solving skills.
• Understanding of testing concepts and the role of a QA in Scrum.

ATTRIBUTES:

• Good attention to detail.
• Open to and willing to give critique.
• Genuinely interested in coming up with the best solution.
• Constantly learning about the things, they are busy with and sharing with others.

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ENVIRONMENT:

An energetic Managed IT Services Provider based in Durban is actively seeking a Service Delivery Manager. This role involves overseeing day-to-day tasks related to customer service, ensuring customer satisfaction through the effective management of service delivery using IT Service Management practices, policies, and procedures. Key responsibilities include devising successful strategies for maintaining high-quality service delivery, cultivating customer relationships, and overseeing service levels and contracts. Additionally, the Service Delivery Manager will play a crucial role in mentoring and developing the service delivery team. The ideal candidate should possess a minimum of 5 years of experience in the IT industry, with a track record of at least 5 years in a leadership or management position managing people. Professional IT certifications, such as Microsoft MCP, MSCA, or MSCE, are required, while A+ and N+ certifications are preferred but not mandatory.

DUTIES:

• Manage the daily activities of the Service Desk team.
• Function as the customer’s last point-of-contact for problem identification and resolution for issues that have been escalated by Service coordination.
• Function as the internal point of contact for any service queries.
• Drive problem investigation and resolution where required.
• Oversee the dispatch process of service requests to ensure optimal utilization of resources.
• Oversee all functions of the Service Coordination Team.
• Where possible improve usage of support resources and increase productivity of the team. Escalating to the Head of Operations where fundamental process or structure changes are suggested.
• Including aid in the design and maintenance of the process and procedure documentation.
• Communication with clients as and when required.
• Maintain a clear understanding of all overall support objectives, as well as the role and function of each team member.
• Maintain a clear understanding of all the internal and interdepartmental processes in place and raise any issues of inefficiencies noticed.
• Provide the necessary leadership to ensure quality and continuity of client services.
• Aid in the development and ongoing maintenance as well as queries around reporting requirements for the Service Desk team.
• Perform regular quality control checks on tickets, calls, and all client-facing engagements from the Service Desk.
• Reduce support-related failures and incidents by driving continuous improvement across all support departments.

REQUIREMENTS:

• Excellent knowledge of Service Delivery Management, Customer Satisfaction, and IT Service Management
• practices
• Strong customer service skills and experience managing customer relationships
• Experience managing service levels and contracts
• Strong problem-solving and analytical skills
• Ability to manage and motivate staff to deliver and maintain high standards of service delivery
• Experience in the IT industry is a must
• Bachelor’s degree in a related field is required, Master’s degree preferred
• 5+ Years of experience in the IT Industry.
• 5+ Years of experience managing people in a leadership or management role.
• Professional IT Certifications, such as: Microsoft MCP, MSCA or MSCE. A+, N+ preferred, but not required.
• Experience preferably spread over a variety of IT Support roles.
• A position relevant Diploma or Degree.
• Relevant Management or Leadership Experience.
• Thorough knowledge of MSP RMM Platforms (N-ABLE/Kaseya).
• Relevant Industry Specific Certificates.
• Experience working closely with senior executives.
• Ability to translate vision into strategy and guide execution.
• Experience working at an IT MSP.
• Success cultivating and managing growth within customers: capturing new business opportunities.
• Strong virtualization with VMware/vCenter and Hyper-V.
• Experience with Server OS and associated technologies’ project management, installation, configuration, and troubleshooting (Windows 2019, 2016, 2012/R2, 2008, 2003, MS Exchange, Office365, AD, security).
• Experience running management meetings and presenting to EXCO.

ATTRIBUTES:

• Telephony skills.
• Excellent communication and interpersonal skills 
• Active listening and customer care. 

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ENVIRONMENT:

THE technical expertise of a Senior Systems Administrator (ISP) is sought by a dynamic Internet Service & Network Specialist whose core role will entail building, installing, maintaining and managing ISP server/cloud services. This will include DNS, backups, fault-tolerance, automation and security related to these servers and related services. The ideal candidate must have completed Matric/Grade 12, have a solid understanding of RADIUS and PowerDNS and the ability to install, maintain and troubleshoot cloud computing, virtualisation, containerisation. You must have Helpdesk experience, understand the ISP environment, experience hosting control panels (cPanel and ISPConfig). You other tech tools should include Linux, UNIX, LAMP Stack, LEMP Stack, Python, MySQL, TCP/IP (IPv4 AND IPv6), Perl, Bash, Python, etc.

DUTIES:

• Ensure Internet Service Provider (ISP) systems are operational.
• The effective provisioning, installation, configuration, operation and maintenance of ISP systems hardware, software and related infrastructure.
• Scripting in Python or similar language, loading Cron jobs, analysing of log files.
• Ensure systems are secure and vulnerabilities are patched.
• Manage log file rotation.
• Control and verify system backups and file archiving, ensuring all required file systems and data are successfully backed up to appropriate media, media is stored, and recycled.
• Investigate and troubleshoot problems within the systems environment.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes, reviewing system and application logs and verifying completion of scheduled jobs such as backups.
• Undertake other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility.

REQUIREMENTS:

Qualifications 

• Completed Matric/Grade 12.

Experience/Skills 

• Thorough understanding of RADIUS and PowerDNS.
• Have knowledge of and be able to install, maintain and troubleshoot cloud computing, virtualisation, containerisation.
• Experience within a Helpdesk environment and Helpdesk software ticketing systems.
• Hosting control panels (cPanel and ISPConfig).
• General understanding of networking within an ISP environment.
• Extremely strong Linux/UNIX/ Server skills and advanced knowledge and experience in configuring and maintaining the following:
• LAMP Stack
• LEMP Stack
• DNS — (Bind, Unbound, PowerDNS)
• TCP/IP Protocols: IPv4 AND IPv6
• MTA(s) — (e.g., Postfix, Sendmail /Exim)
• Virtualization (XEN / KVM / VMware / Hyper-V)
• Monitoring Systems (Cacti / Nagios / PRTG / Zabbix / OpMan)
• Orchestration and Provisioning (Puppet / Ansible / Terraform / Hostbill)
• Databases (MySQL/ MySQL cluster/ Replication)
• Radius (FreeRadius / Splynx)
• Storage Technologies (SAN/ NAS/ iSCSI / Fibre Channel / RAID)
• Scripting (e.g., Perl, Bash, Python, etc.)
• Will be required to work outside of usual office hours as needed.
• Car and Driver’s License.

Advantageous 

• A technology related Degree or tertiary education.
• Certifications in Linux, Windows Server.
• VMware experience.
• MSSQL.
• Any experience in Solutions Architecture.

ATTRIBUTES:

• Good written and verbal communication. 

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DUTIES:

• Content and Campaign Development 
• Collaborate with Creative teams to gather assets and materials for campaigns.
• Support the development of creative and marketing collateral, ensuring brand consistency.
• Oversee and assist with the management of social media accounts, including content scheduling, community engagement, and performance tracking.
• Coordinate the execution of email marketing campaigns, including list management and reporting.
• Conduct research on industry trends, competitors, and consumer behaviour to support campaign planning.
• Coordinate with external vendors and partners to ensure timely delivery of services and materials.

Relationship and Stakeholder Management 

• Collaborate closely with the Designer, Web Developer and Performance Marketer to ensure cohesive and impactful communication across various channels.
• Liaise with clients to gather necessary information, assets, and approvals for campaign execution.
• Provide regular updates on campaign progress and address client inquiries.
• Manage relationships with third-party suppliers as needed.

Data and Budget Management 

• Oversee budget allocation for marketing campaigns, ensuring efficient use of resources and adherence to financial constraints.
• Maintain accurate and up-to-date records of campaign progress, metrics, and other relevant data.
• Assist in preparing reports and analysis for internal and client review.

REQUIREMENTS:

Qualifications 

• Bachelor’s Degree in Marketing, Communications, Business, or a related field.

Experience/Skills 

• Two years’ experience in Marketing related roles.
• Demonstrated ability to think creatively and outside the box.
• Proven ability to manage multiple projects simultaneously.
• A deep understanding of the customer journey and user experience concepts.
• Interest in leveraging data, insights, and artificial intelligence to enhance marketing decisions.

ATTRIBUTES:

• Strong organisational skills to meet deadlines in a fast-paced environment.
• Clear and concise communication skills to collaborate with cross-functional teams and stakeholders.
• Genuine interest in collaborating with professionals from various disciplines.
• Tact, diplomacy, and maturity in interactions with individuals at all levels and across different teams. 
• Ability to work collaboratively in a team-oriented environment. 

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ENVIRONMENT:

Your keen eye for beautiful digital visuals as a Graphic Designer is sought by a dynamic PropTech company to join its team where you will play a crucial role in shaping the visual identity of clients’ projects. You will collaborate with cross-functional teams to create compelling and visually stunning designs that resonate with the target audience. The ideal candidate must possess a Degree/Diploma in Graphic Design/Visual Communications or similar discipline with at least 2 years professional Graphic Design experience, with a strong portfolio showcasing a range of design projects within a luxury brands environment. You will also require expert level proficiency in Adobe Photoshop, Illustrator, and InDesign. Any UX/UI design, animation & video editing experience in addition will prove beneficial.

DUTIES:

• Create and design digital assets such as logos, branding, and Typography.
• Work directly with web developers to implement designs.
• Create and execute concepts for digital advertising such as banners, social media graphics, email templates, and other promotional materials.
• Understand industry trends and best practices in innovative design.

REQUIREMENTS:

Qualifications 

• A Degree or Diploma in Graphic Design, Visual Communications, or related fields.

Experience/Skills

• Minimum of 2 years of professional Graphic Design experience, with a strong portfolio showcasing a range of design projects within a luxury brands environment.
• Expert level graphics software skills including Adobe Photoshop, Illustrator, and InDesign.
• Proven ability to manage multiple projects simultaneously.
• A deep understanding of the customer journey and user experience concepts.
• Interest in leveraging data, insights, and artificial intelligence to enhance design decisions.

Advantageous 

• Experience in UI/UX design, animation, and video editing.

ATTRIBUTES:

• Demonstrated ability to think creatively and outside the box.
• Ability to work in a fast-paced environment with tight deadlines.
• Excellent verbal and written communication skills – Ability to articulate design decisions and rationale effectively.
• Tact, diplomacy, and maturity in interactions with individuals at all levels and across different teams.
• Able to work collaboratively in a team-oriented environment and a genuine interest in collaborating with professionals from various disciplines. 
• A commitment to using design as a tool to drive shared success and contribute to overall business impact. 

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ENVIRONMENT:

Take responsibility for internal sales process including quoting, ordering, billing, stock management, customer/vendor onboarding and general customer service of a dynamic Internet Service & Network Specialist seeking to fill the role of an Internal Sales professional. You will manage the order entry dashboard (PO/receipt/Invoice/POD), review weekly Debtors outstanding list and support sales efforts with product and business knowledge. The ideal candidate must have Matric/Grade 12 with 2-4 years’ Internal Sales work experience including Finance/Sales acumen, Vendor Management, Quote creation and a solid understanding of stock management. You will also need strong communications skills & the ability to multi-task, prioritize, problem solve and manage time effectively.

DUTIES:

• Issue quotes to clients using order entry system.
• Collate customer purchase order/requirements and costings.
• Create order entry instruction (convert from quote) to Logistics.
• Manage order entry dashboard (PO/receipt/Invoice/POD) and requesting invoicing to client.
• Analysis of reporting to ensure billing and costs have been accurately recorded.
• Review of the weekly Debtors outstanding list to ensure issues are dealt with in a timely manner.
• Regular review of stock report to ensure billing is done on time.
• Timely receipting of stock (all types) to minimise cost accruals at month-end.
• Review of open sales order and purchase order listing to ensure it reflects only open and valid orders.
• Work closely with the Sales team in a friendly and efficient manner.
• Support sales efforts with product and business knowledge.
• Work with the Account Managers and Post-sales team/Technical teams in handing over any sales efforts.
• Represent the company in a professional manner.
• Build good relationships with colleagues, clients and vendors.

REQUIREMENTS:

• Must have Matric or Grade 12.
• 2 – 4 Years’ Internal Sales experience.
• Administrative skills (professional email communication).
• Preferably proficiency – English and Afrikaans.
• Finance/Sales acumen.
• Vendor Management
• Quote creation.
• Stock understanding.
• Valid driver’s licence own reliable vehicle
• Reliable transport.

Advantageous 

• Great Plains (account aging packing exposure or experience).

ATTRIBUTES:

• Ability to work fairly independently. 
• Can multi-task, prioritize, problem solve and manage time effectively.