Area Manager (JHB) at Datafin Recruitment

DUTIES:

Sales and Profitability 

• Responsible to drive area sales and profit plans to budget through strong leadership, organizational planning, customer service, and successful execution of all field operations strategies consistently across all stores.
• Lead and direct the development of department level sales goals and action plans for store teams directly tied into measurable results and timely and consistent execution.
• Ensure that all employees are knowledgeable and current on the product offering, promotions, and internal processes.
• Accountable to ensure that trends or underperformance are formally addressed with clear and documented performance improvement plans.
• Ensure all sales and profitability scorecard fields are checked and executed to bring in line with company standards.

Stock Management 

• Ensure that each Field Marketer / Jobber is equipped with the necessary tools of trade.

Customer Engagement 

• Ensure that all staff are coached to understand the importance of a good customer experience.
• Responsible for managing staff to ensure all stores consistently receive acceptable customer service.

Training and Staff Development 

• Ensure that all employees have received Bronze, Silver, and Gold training.
• Conduct in-field training on an ongoing basis and identify further training needs with staff.

Communication 

• Responsible to communicate the company objectives consistently and effectively to field teams through daily WhatsApp engagement.

Staff Management 

• Ensure that the overall HR principles and standards for the area reflects high standards coupled with coaching and mentoring programs for the employees’ development.
• Responsible for monitoring employees’ performance and addressing underperformance.

REQUIREMENTS:

Qualifications 

• Grade 12 / Matric.
• Relevant Degree / Diploma.

Experience/Skills 

• Extensive knowledge in the informal market.
• Proven track record of staff management.
• Excellent leadership skills.
• Team Player.
• Sales and profit focus.
• Customer service orientated.

ATTRIBUTES:

• Strong business acumen.
• Organisation and planning abilities
• Ability to work in a pressured, deadline-driven environment with strong focus on delivery.
• Innovative, dynamic self-starter.
• Excellent communication skills.
• Assertiveness and good conflict management skills.
• Honesty.
• Time Management.
• Attention to detail.