Service Delivery Support Member _Lusikisiki at TB HIV Care

Purpose of the position:

• Provides on-site and hands on Quality Improvement (QI) coaching to partner staff and frontline facility QI teams, as well as health department programme managers and clinic supervisors (where appropriate). Assists in the coordination and management of all QI projects within the Department of Health programmes supported by THC. In consultation with the Quality Improvement Advisor is responsible for the training, direction, coordination, and evaluation of the CQI programme. Receives guidance and support from, and works closely with the district clinical and QI Advisor.

Minimum Requirements    

• Diploma or Bachelors or Honours Degree in Primary Health Care
• Postgraduate qualification in Nursing Education
• Registration with the South African Nursing Council as a Professional Nurse
• 2 years experience in using health systems improvement methodology
• 2 years knowledge and experience of TB and HIV management
• Valid Code 08 Drivers licence
• Proficiency in Microsoft Office package
• Ability to communicate in IsiXhosa and English or another South African language
• Valid code 08 driver’s licence
• Clear criminal record

Duties and Responsibilities    

• Contribute to the development and execution of multi-facility Quality Improvement (QI) projects with QI leads in order to improve health systems and patient care
• Conduct (QI) site visit scheduling, coordination and oversight
• Support facilities to put together QI teams that address Maternal and Child, TB, HIV and general CLI gaps
• Mentor and support DoH Professional Nurses in QI
• Mentor and support clinic supervisors and facility-based QI teams to conduct QI interventions towards achieving the multi-facility QI project aims
• Using prescribed data tools to track progress within and across project facilities including collecting TIER.net, DHIS or ETR data at centre or sub-district level
• Assisting Clinical and QI technical lead with teaching and mentoring including co-facilitate QI Learning Sessions quarterly
• Facilitate initiation of projects aimed at improving TLD initiation and transition, Index Testing Services, viral load monitoring and management and decanting
• Identify and document best practises and share among facilities, using cluster and peer learning approach.
• Documenting QI success stories (and interesting failures to demonstrate QI methodology)
• Making sure all facilities have current and relevant QI tools and run charts on the wall
• Developing QI capacity among sub-district health department staff (e.g. programme managers and clinic supervisors where requested), THCA and partner staff
• Continual self-development and keeping up to date with latest developments in the field
• Conducting ongoing feed-back session with THC Managers
• Develop, lead, monitor and report on project related to health information strengthening, including uLTF, LTF, HPRS, TIER.Net HTS module utilisation.

Skills and Competencies    

• Good communication skills
• Coordination skills
• Decision making skills
• Networking
• Problem solving skills
• Innovation
• Planning & organising