Service Designer at Accenture

About the job
Accenture Interactive is one of the most innovative and fastest growing teams at Accenture. Combining the feel of a start-up and the advantages of being a global player, Accenture Interactive truly has a diverse and multi-talented team. We are now strengthening our highly skilled team and are looking for people with management and technical expertise, and eagerness to develop and deliver digital solutions and transformation. Accenture Interactive is the leading digital

transformation agency in the world that can deliver true end-to-end digital services.

We are looking for an exceptional Service Designer to work with our cross-functional team and join our world-class community of talented experts.

At Fjord, Service & Interaction Design are at the heart of our design process. Our Service and Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

Service Design as a discipline on projects and accounts and contributes to the practice at the studio level, sharing responsibility for the Service Design team across all studio accounts. On projects, you’ll support and provide oversight on all aspects of Service Design, as well as leading Service Design activities on our most ambitious projects. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Unleash the Fjordian inside because you are…

• Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative.
• A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team.
• Comfortable with ambiguity in a fluid organization.
• Ready to collaborate on products and services that change the way our clients do business creating service at scale.
• Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery.

Role Description

A professional in this position, at this level within Accenture has the following responsibilities:

• Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design.
• Collaborate with our user research and business design teams to understand user and business needs, identify design opportunities, and create meaningful service experiences.
• Lead the practice of Service Design at a project level. Extend the craft and share practices across the studio and beyond.
• Assess performance and provide career guidance for those in your project and line management team.
• Create communication artifacts that define service design as a practice within the studio.
• Establish and manage client relationships.
• Be a Fjord ambassador and design advocate, attending and helping to plan studio and community events, workshops, and conferences. Publish articles, books, and other media on behalf of Fjord.

Basic Qualifications

These are the minimum requirements for an aspirant to be considered for the position applying to:

• 3 + years’ experience of Service Design across varied users, business problems, and devices.
• 5+ year of experience planning, designing, facilitating, and synthesizing workshops.
• 5+ years’ experience with driving and applying user-centered design processes.
• 5+ years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.
• 4+ years’ experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.
• 4+ years’ requirements gathering and communication between all design teams, workstreams and clients.
• Bachelor’s degree or equivalent

Equal Employment Opportunity Statement 

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Accenture is committed to providing veteran employment opportunities to our service men and women.For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement