Service Engineer at Konecranes

As our Service Technician, key roles and responsibilities will include:

• Installs, inspects, repairs, services, and upgrades equipment according to instructions.
• Perform scheduled maintenance on customer installations to ensure that equipment continues to perform reliably.
• Maintains accurate service records so that the performance of equipment can be monitored.
• Acts as the day - to - day interface with customers, reports faults and findings, make recommendations.
• Generates sales leads and operative quoting to the company through daily work and interaction with thecustomer - engages actively with the client. 
• Ensure accurate and timely administration of relevant documentation such as service or inspection reports, timesheets and orders. 
• Communicates information on equipment problems or potential enhancements timeously to the relevant persons. 
• Compile and maintain safety files as required as per regulatory, compliance and customer requirements.
• Performs all prescribed safety procedures, point of work risk assessment at every job and site.
• Adhere to safety procedures both on the company and customer premises wherever work is conducted.
• Maintain general housekeeping.
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable company Policies/Procedures.
• To ensure compliance with the IMS, by supporting the maintenance of all Quality System procedures, administration of the internal Audit programme, corrective actions and customer feedback registers.
• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• Participate in programs and assessments to improve health and safety in the workplace.
• Execute all functions in line with the applicable delegation of authority.
• Other tasks assigned by line manager

Ideally, we are looking for candidates who have the following skills and attributes:

Qualification/Education:

• Grade 12 (NQF level 4) or related trade qualification
• Qualified Artisan
• Valid driver’s license

Skills & Knowledge:

• 3 - 5 years work experience in similar environment
• Read blueprints, schematics and understand technical data
• Use hand tools and trade type tools
• Experience on habour cranes
• Experience on Invertor Drives and PLC’s
• Must be able to work in confined spaces; elevated areas and at heights
• Must be able to travel locally and outside SA for operational requirements
• Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance
• Makes timely, well informed, effective decisions   
• Builds respect and cooperation and manages conflicts constructively
• Models effective two-way communication, including feedback
• Strives for continuous learning and self-development Good team spirit
• Energetic and a self-starter