Service Management Agent - Braampark at Metropolitan Trading Company (MTC)

Educational Requirements and Experience 

• Bachelor of Commerce in Business Administration / NQF Level 7 in the related field 
• 5-8 years of product experience in the ICT sector in Service Management 
• A valid driver’s license is essential 
• Required to work extended hours 

Short Detailed Job Description:

• Manage the development; maintenance and utilization of the supplier database ensuring suppliers are rotated accordingly. 
• To manage the procurement process from requisition to pay for all items below R200 000. 
• Ensuring support staff has the skills and knowledge to deliver a quality service to the people being supported. 
• Modelling best practice support and coaching others to achieve these standards. 
• Manage the due diligence checks on service providers verifying past services offered/ conducted by the service provider 
• Conduct a follow-up with the business unit receiving the service to ensure that the service delivered is of a satisfactory level 
• Partake in issue and non-compliance resolutions with service providers 
• Manage the list of prospective suppliers per commodity type and/ or service