Service Manager New Business at PPS

Job Advert Summary    

An exciting opportunity for one enthusiastic and results driven detail Service Manager exists. The successful candidate needs to ensure effective management of resources to achieve Service Levels, standards, and targets to ensure delivery of consistent superior customer experience.

• Apply and maintain the Scheme’s underwriting policies.
• Ensure Service Levels requirements, quality and targets are understood and met,
• Prepare and conducting Performance discussion with individuals.

Minimum Requirements    

• A minimum of Grade 12 Qualification
• 3 Years’ experience in the Medical Scheme industry (New Business and Underwriting)
• Sound knowledge and understanding of underwriting legislation (Council of Medical Schemes), the Medical Aid Industry, Scheme Rules & Regulations, ISO and other related legislation
• Knowledge of ICD 10 codes, medical conditions and terminology would be advantageous
• Excellent problem solving and decision-making skill
• Effective telephone, business communication, writing and administration skills
• Must be a strong team player and be able to work under pressure
• Computer literacy and exposure to Medical Administration system.

Duties and Responsibilities    

• Improve the departmental internal processes and train the team on operational processes.
• Managing and monitoring of floor and adherence to schedules.
• Responsible for product and process development/improvement based on customer and audit feedback.
• Submit reports on the department’s performance, customer feedback and providing solutions thereof to HOD.
• Resolve business units’ queries, escalations, and audit findings.
• Conduct the department’s training need analysis.
• Plan and implement the department’s operational changes and update processes, work instructions and other shared links.
• Report internal audits finding to Management.
• Plan and implement operational changes to respond to important external influences.

Closing Date    
2023/05/11