Service Owner at Derivco

• By joining Derivco, you will have the opportunity to contribute to our vision, to shape the future of technology, and to be part of a team that is setting the standard for what's possible. Come and join us on our journey to be the formidable next generation tech company, and together, let's create a future beyond imagination.

Team Management

• Directly manages cross functional / functional teams and aligns with societies/ standards across the organisation (Platform)
• Focuses and guides team in accomplishing Service objectives
• Ensures that the team members are equipped with the requisite skill set required for both current and future services by developing a training and career development plan for each team member
• Collaboratively works with team members to set performance goals and measures
• Facilitates mentoring and coaching
• Facilitates change management due to changing situational/organizational/market requirements
• Manage relevant team budgets

Strategic Objectives Alignment

• Accountable for a specific Service (infrastructure, applications or professional service), within the organisation regardless of where the technology components or professional capabilities lie
• Sets and achieves delivery and quality objectives
• Strategically align service to greater organisational goals
• Understand and align with benefits realisation defined in your area of delivery

Service Execution and Management

• Proactive engagement with customer for continuous improvement of Service
• Maintains appropriate service(s), product(s) and technical knowledge as well as general product group knowledge
• Prioritisation and planning of Service delivery, including implementation and management of relevant Service Level Agreements (SLA)
• Establishes and reviews processes, procedures and efficiency objectives and ensures they are followed
• Provide transparency and proactive communication on failure points within your Service
• Consulting and advising on relevant Service area