Service Representative at Bridgestone South Africa (Pty) Ltd

The purpose of this role is to build relationships with new and existing customers. Promote the company interests by selling the full product range and services menu to the customer. The objective of this position is to attain 100% of sales and unit budget. Managing schedules to optimise sales opportunities. Develops and maintains excellent understanding of all products and services to the customer

Main responsibilities

Achievement of Sales Targets

• Attain 100% of sales and unit budget.
• Achieve sales mix as per Executive Managers IIP.
• Promote and sell Bridgestone South Africa range of products to customers.
• Maintain a high frequency call rate.
• Introduce customers to new products.
• Draft and carry out 6-weekly/ monthly planner.
• Report feedback on sales activities, results, constraints and competitor price and activities at weekly sales meeting.
• Complete and schedule cold calls, networking and sales appointments as per Service Centre Manager: Sales IIP.
• Prepare presentations, and proposals.
• Adhere to Competitions act

Customer Relationship  

• Services existing accounts, obtain orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential customers through a relationship based approached.
• Discuss Scrap Tyre analysis and surveys with customers.
• Provide and discuss with customers regular Toolbox reports.
• Expedite the resolution of customer’s problems and complaints.
• Generate and maintain customer profiles.
• Site audits and on Site Services
• Take ownership of all sites
• Call on sites as part of call cycle
• Conduct monthly on site audits; report to management all areas of non compliance.
• Implement, Analyze and drive corrective action plans before next audit
• Weekly administrative checks to be conducted on site in respect of daily, weekly monthly operational requirements.
• Together with the Service Centre Manager formally compile and distribute a monthly on site solutions based feedback report in Toolbox/Maximizer to both the customer and management. Discuss the contents thereof monthly with the customer and management representatives.
• Identify needs and make suggestions to improve Customer Satisfaction (CS).
• Contents and quality of advice – timing.
• Identify needs and or sales opportunities and make effective suggestion/s to the customer.
• Add value to our customers through service excellence.
• Do surveys as and when required
• Collecting and delivering of tyres and casing
• Drive sale of new and retread business

Retreading

• Increase all retreading business
• Build good relationship with Retreaders
• All casings are collected and correctly job ticketed at the client, with a signed copy of the ticket at the client
• Tyres that are sent to the factory are clearly marked with the Job Ticket Number it was issued with.
• Follow up on outstanding job tickets on a daily basis
• Ensure the branch manages COC’s and that all customer retreads gets delivered as soon as possible
• To inform customer of buy backs of customers retreads if not collected within time

Reporting and general  

• Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to direct line management.
• Complete daily call reports and discuss with line manager.
• Complete vehicle and fuel check lists daily and submit to Branch Administrator
• Adhere to company Policies & Procedures e.g. vehicle maintenance etc.
• Attend all training classes as instructed to.

Required capabilities

• 100% budget achievement
• Manage all Sites and on-sites
• Expand retreading
• Satisfied customers e.g. long term relationship / contracts, customer feedback
• Understanding of Cost per kilometer
• Staying ahead of competitors
• Maintaining a dynamic approach to sales
• Meet sales and budgetary targets
• Deadlines and follow through on commitments (under promise and over deliver)
• Customer retention

Education:

• Grade 12
• MS Excel (Basic) MS Word (Basic)
• Drivers License code 08
• SAP experience will be an advantage  

Experience:

• 5 years sales experience
• Tyre industry experience will be an advantage
• SAP experience will be an advantage