Service Sales Specialist - Switchgear Service at ABB

You will be working as a Service Sales Specialist - Switchgear Service, and will be the part of Electrification Business Area for Services Division based in Longmeadow, South Africa. In this role you will be reporting to EL Sales Manager Industry and ELDS Service and will lead to identify and cultivate defined customers. Sales Specialist drives the sales process from identified potential to the final sales deal. He/she has the responsibility to reach established sales targets through actively meeting and working with customers, including developing solutions which will address customer challenges.

Your responsibilities

• Market analysis: Ensure that market information (monitoring of competitors, offerings to customers, price levels) update and document in written form in the provide systems locally and globally and ensure the flow of information to Service Manager and/or Sales Manager about new entrants or other
• parameters influencing the market. Contribute to the identification and development of new and/or potential customers.
• Marketing: Act as marketer/salesperson of ABB’s services and solutions when appropriate, for instance at trade fairs, exhibitions, conferences, customer meeting. Utilize the available marketing material including price lists or other available information to identify lead and translate the need of the customer into the relevant ABB’ Service offering.
• Sales planning: Understand the underlying need of the customer and identify new business opportunities, as well as grow the business with existing customers and sufficient knowledge about the ABB Service offerings in order to facilitate the sales process with the customer. Extensive knowledge about the customer, understand the channel strategy and the establishment of prices related to this, provide sufficient plan of customer visit and follow up on leads develop.
• Sales: Visit customers to build a lead and opportunity pipeline, run the negotiations with the customer and secure the business to the agreed margins, as well as ensure a high level of customer satisfaction throughout the sales process, participate and contribute with the various risk assessments in order to ensure the proper balance between price and quality, register needed information into the appropriate customer database, chart out and monitor sales proposals and tenders (e.g. quantity, margin, product/ system), and follow up statistics concerning sales proposals. Ensure that payments from the customer are received in accordance with the terms and conditions of the contract in order to avoid due payments and ensure that the sales proposals submitted are followed up and agreements are signed, and that they are in line with established requirements of the unit. Meet the expected number of customer visits as established in the target setting with the Sales Manager, ensure that the customer database is maintained updated with customer information, contact persons, businesses and activities.
• Post-sales: Ensure that contracts execute correctly and that deliveries (products, goods and/or services) are on time at the agreed cost, with the assistance of administrative sales support Organize and coordinate post-sales marketing activities in collaboration with other Service organizations in
• order to win added sales of services in addition to the offering sold. Ensure that the customer is satisfied and that any customer complaints is registered in database.

Your background

• Degree or diploma in an electrical/mechanical engineering field.
• Minimum 5 years of Service or Industrial / Systems Sales experience.
• Excellent knowledge of ABB service offering. Good knowledge of ABB products/systems, customer products, applications and processes, contract and risk management, ABB health and safety procedures.
• Significant sales drive, focus energy to achieve and close profitable deals, ability to push himself/herself to develop in line with the changes in the organization
• Excellent skills in Customer relations: Show a mature selling behavior and actively drives discussions and negotiations to the benefit of the business with customers.
• Understand and use sales processes and related tools.
• Ability to find innovative solutions to meet customer service requirements, accurately estimate costs of service offerings.
• Actively demonstrates one ABB approach including teamwork ahead of personal objectives, takes steps to share and leverage cooperation and knowledge across the organization.
• Should have good Communications & presentation skills. Excellent level of English required.

Benefits

• Retirement plan